Intern - Assistant floor coordinator - Belle vue - Kolkata
Intern for 1 month at Belle vue Kolkata as Assistant floor coordinator
Guest relation associate - Bhagwan Mahavir Medica Super Specialty Hospital - Ranchi
(2015-04-17 - 2018-11-26)
- Admission Counselor.
- To Supervise the work of registration counter
- To Supervise all patient related front office work
- To Maintain smooth functioning of OPD billing work.
- To handle telecommunication dept
- To do health checkups
- Coordinate CCU department and take round with Dr's and RMO.
- To supervise Admission & Discharge protocol to patient party.
GUEST RELATIONS OFFICER - Paras HEC Hospital - Ranchi
(2022-03-01 - 2023-05-02)
FLOOR-OPD, ER, ICU, HDU, PVT WARD, GENRAL WARD
- Taking IPD round with Doctors
- Patient and Patient attendant counselling.
- Giving daily updates about patient to their relatives /attendant.
- Co-coordinating between Doctors and Patient / Patient attendant.
- Taking daily round and checking cleanliness.
- Taking Patient's feedback.
- Resolving Patient attendant's queries.
- To provide hustle free admission & discharge process.
- To aware patient attendant about their billing.
- To manage bed at the time of shifting to another department.
- Monitoring functional aspect of the department on a regular basis.
- Taking feedback from Patients and their relatives.
- Provide training and guidance to new staff members in customer services standard and best practices.
- Identifying potential operational issues that could impact guest satisfaction levels.
CENTER HEAD - DR.SUDHIR PAIN RELIEF CLINIC
(2024-07-26 - 2024-12-20)
- To manage and supervise the department.
- Financial counselor.
- Resolving queries.
- Taking appointments.
OT SENIOR EXECUTIVE - RAJ HOSPITAL - Ranchi
(2034-12-23 - 2025-05-02)
- To maintain all update /information in operation group regarding OT process.
- Updating Doctors about the OT time with OT no. and Patient details.
- Counselling Patient and patient relatives for OT ( Before and After)
- Updating Patient Relatives about their IT payments.
- Provide them all facilities before OT and after OT
- Maintain OT Staffs duty shift.
- Maintain Black Board of OT room ( Department)
- Maintain all the OT data base in excel everyday on the same day / or month wise.
- Taking feedback of Patient and relatives regarding OT ( after OT done )
- Updating every details in morning meeting everyday.
