Anindya Roy

Experienced IT PERSON with 12 years of expertise in Server Maintenance and problem resolution, Proficient in installation, configuration and diagnostics, improving system performance by 25%. Passionate about advancing infrastructure reliability and scalability.

Senior IT Executive - CITIZENS ALLIANCE PVT LTD. - SALTLAKE

(2025-08 - 2026-05)

• Acted as primary liaison between internal IT teams and external vendors to resolve DIALER, Issues. (TEKINFO DIALER)
• SOPHOS Firewall and UDM Maintenance.
• Diagnosed and resolved system errors, application crashes, and connectivity problems with a 95% first-call resolution rate.
• Installed, configured, and maintained desktops, laptops,
• Provided technical support to over 300 users across multiple departments, resolving hardware, software, and network issues.

IT Executive - TELEMART. - SALTLAKE

(2024-08 - 2025-07)

• Resolve DIALER Issues (CONTAQUE DIALER) with vendor assistance.
• Windows 10 upgrades and software patches across 100+ workstation for BPO setup.
• Diagnosed and resolved network connectivity issues, including IP conflicts, switch failures, and cable faults and software usage.

IT ADMIN - TECHNOSOLIS INFORMATICS LTD. - SALTLAKE

(2017-06 - 2024-07)

• CISCO RV345 ROUTER , configuration,maintenance
• VICIDIAL installation,configuration,maintenance.
• International Customer Computer Desktop Support with remote connection. Installed, configured, and maintained desktops, laptops,
• Solving the regular upcoming Hardware and Network issue.

IT Support Eng. - OCTANE INFOSOLUTION PVT LTD - SALTLAKE

(2012-02 - 2016-12)

• Assembling & disassembling the computers.
• Wifi Router Installation ,Configure

Bachelor of Commerce - Commerce - Shree Chaitanya Mahavidyalaya

Diploma - Hardware Networking - Brainware

Course - Security Essential - BRAINWARE

Diploma - IT - YOUTH CENTER