Manager (Retail Branch Banking) - HDFC BANK LTD - Gurgaon
(2024-05)
- Authorize Personal Banker transactions.
- Checking KYC of customers.
- Login of Account opening forms.
- Processing and authorization of NEFT, RTGS.
- Processing and authorization of Foreign Remittances received at the branch.
- Monitoring reduction of FTNR.
- Corporate salaries processing.
- Cost Management and staff productivity.
- Responsible for Cash and Customer transactions at the Teller counters.
- Supervising all non-cash transactions like DD/MC, Fund Transfer etc.
- Reconciliation and maintenance of suspense accounts register as per the required format.
- Supervise & monitor Personal Banker desks and contract sales staff.
- Branch administration.
- Lobby Management.
- Ensure quality customer service is delivered.
- Resolution of customer queries/ complaints.
- Customer service to ensure walk in customers issues.
- Monitor staff productivity and give guidance on improving the same in conjunction with the Branch Manager.
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable.
- Branch Operations and Audit Compliance.
- Generate business through Personal Bankers.
- Ensure all Tellers and Personal Bankers are adequately trained on the Products of the bank.
Operations Manager (Deputy Manager-II, Retail Asset Operations) - ICICI BANK LTD - Gurgaon
(2018-04 - 2023-06)
- Handling the team of 6 Credit Processor Associates.
- Checking of KYC documents for login.
- Checking of income documents for filing login.
- NDC for disbursement documents.
- Checking and initiating Legal &Technical to Vendor.
- Perform other job-related duties as required.
- Manage the daily operations of the department in an efficient and effective manner.
- Checking all required documents for Home Loan and Auto Loan.
- Handling Disbursement of Home Loans and Auto Loans with accuracy and precision.
- Verification and Authorization of disbursement of Home Loan and Auto Loan.
- Making sure all activities are completed within TAT.
- Managing various MIS from time to time as required by Management.
- FTNR reductions.
- Cheque Printing.
- Backup for loan operations staff wherever needed.
- Handling FRFC.
Operations Executive - Bank of New York Mellon - Pune
(2013-07 - 2016-11)
- Working in IAS (Institutional Accounting System) Department. for ANH (Asset not held) & MRK (Master record keeping) processes.
- Recording security transactions, such as Trades according to the Fund Manager Valuations.
- Recording Trades with future settlement Trades.
- Recording short sell Trades.
- Recording internal stock transfer from one account to another.
- Liaise with corporate action teams to ensure breaks arising due to the Spilt in shares.
- Spilt the trades when shares are in large amount.
- Reconciliation of asset activities between IAS and FM valuation.
- Completing accounts and submitting upon agreed timelines.
- Identify and recording the Trades according to settlement date, maturity & Pledge into Custody (CMS) which come on applications like TLM, GTM, GSP on daily basis.
- Post the trades into custody according to the settlement dates.
- Identify all the trades which are in failing status and not yet settled.
- Identify the reason for the fails and further investigate them.
- Pull the fail trades report from custodians and investigate on those trades as to identify if the trades are flagged on the system.
- Identify if the trade appears on the system or not, forward the trade details to the settlement desk.
- Identify all un-match & fail trade and follow up with custodian and brokers for solutions. Liaise with trade support and reconciliations teams to ensure any breaks arising due to the failing status are corrected.
Senior Data Analyst - EasiOption Pvt Ltd (Wholly owned subsidiary of One Saving Bank, UK based Bank)
(2010-08 - 2013-06)
- Tt involves end to end Mortgage process and saving & investment process.
- Provide support to mortgage managers & underwriting team ensuring g the timely, judicious & accurate processing of mortgages applications.
- Review & verify borrowers' income, credit reports, employment histories, property valuations & mortgage indemnity insurance information to prepare loan applications for underwriting & submittal.
- Ensure compliance with company policies, underwriting guidelines & lending program requirement.
- Reviewed loan file for completeness.
- Analyze a broad range of basic credits & compliance documents.
- Dealing with administration & redemption n of mortgage accounts as per customers' request.
- Responsible for indexing, processing, quality checking of all new savings & investments accounts.
- Managing existing Savings & Investment accounts efficiently & accurately ensuring all amendments are made to the clients' system in a timely manner.
