Anita Saini

Dedicated and detail-oriented professional seeking to leverage 2 years of experience as a Junior Relationship Executive at Muthoot Finance, with expertise in CRM(Customer Relationship Management), CBS(Core Banking System), and KYC(Know Your Customer), to contribute effectively to MUTHOOT FINANCE in a Junior Relationship Executive role.

Junior Relationship Executive at MUTHOOT FINANCE (2023-12 – 2026-02)

• Responsible for handling client's inquiries and Resolving issues promptly and efficiently.
• Supported branch revenue forecasting and monthly target analysis.
• Utilized CRM system extensively to manage customer Interaction and improve service delivery.
• Conducted Loan Transaction and Maintained Accurate Records in CBS.
• Monitored loan portfolios, tracked repayments, renewals, and delinquency trends.
• Ensured KYC and regulatory compliance in all financial transactions.
• Prepare reports on customer interactions, trends, and recurring issues to help management make informed decisions.
• Develop strong relationships with customers to foster loyalty and repeat business. Collaborated with senior staff to optimize interest income and portfolio growth.
• Update and manage customer information in the company's CRM system, ensuring accuracy and confidentiality.
• Ensure safety and security of pledged gold.

Bachelor of Commerce in Commerce – Mumbai University (2020-07 – 2023-07)