Anitha Anu

Results-driven Senior Associate with 4.5+ years of experience in content moderation and process management. Skilled in reviewing online content, ensuring policy compliance, maintaining quality benchmarks, and collaborating with cross-functional teams. Strong communicator with proven ability to meet targets and maintain confidentiality while working in fast-paced environments.

Senior Associate – Content Moderation - Wipro Limited - India

(2023-08 - 2026-04)

• Reviewed high-volume user generated content for violations including hate speech, abuse, harassment, and copyright issues to keep the platform safe.
• Identify and delete spam or inappropriate material that could harm the online community.
• Maintained high accuracy and productivity while consistently meeting SLA, KPI, and productivity targets.
• Identify and report process gaps, bugs and policy inconsistencies to improve workflow efficiency.
• Collaborated with legal, QA, and support teams for policy updates and escalations.
• Handled sensitive and critical content with strong attention to detail and compliance.
• Supported team workload management and coordination to meet daily targets.

Senior Process Executive - WNS Global Services

(2020-11 - 2022-12)

• Reviewed short-duration video content to identify policy violations, unsafe behavior, and non-compliance with client safety standards.
• Applied client-specific policies and standard operating procedures (SOPs) while performing content review and incident analysis tasks.
• Escalated high-risk cases, safety concerns, and policy breaches to the appropriate internal teams for further action.
• Maintained accuracy and consistency while handling sensitive and confidential operational data.
• Performed quality-focused reviews within defined turnaround times and consistently achieved productivity and KPI targets.
• Managed client-specific trackers, moderation reports, and production records with strong attention to detail.
• Supported process improvement initiatives by identifying recurring trends, operational gaps, and compliance-related issues.
• Collaborated with internal stakeholders and team members to ensure smooth workflow management and policy adherence.
• Demonstrated strong decision-making, analytical thinking, and risk assessment skills in a fast-paced Trust & Safety environment.

Bachelor of Science - Statistics - Dr. L. Bullayya College Andhra University (2013 - 2016)

Board of Intermediate Education - Narayana junior college (2011 - 2013)

Secondary school - Haragopal Public school (2010 - 2011)