Anitha Guntur

Results-driven Telecom professional with 5 years of progressive experience at Infosys and Cognizant, specializing in requirement analysis, BRD/FRD documentation, stakeholder management, and UAT support across large-scale telecom programs, including Telstra Australia. Proven expertise in bridging business objectives and technical implementation within Agile and Waterfall environments, with a deep domain focus on telecom OSS/BSS processes, service assurance, and change management. Seeking to leverage advanced analytical skills and extensive domain knowledge to drive measurable business outcomes in a dedicated Business Analyst role.

Telecom Business Analyst (Telstra Australia) - Cognizant Technology Solutions - Hyderabad, India

(2024-09)

• Gathered and analyzed complex business requirements from cross-functional business, testing, and development teams; translated findings into highly structured BRD and FRD formats.
• Conducted comprehensive As-Is process mapping for telecom service assurance workflows and proposed optimized To-Be frameworks, increasing incident resolution efficiency by ~20%.
• Reviewed and evaluated high-impact change requests based on business urgency and environment utilization; facilitated weekly Change Advisory Board (CAB) discussions with 8+ key stakeholders.
• Formulated environment health check protocols and monitored system stability across 3+ core telecom platforms to ensure continuous availability for business and testing activities.
• Utilized Splunk and system monitoring tools to analyze performance trends, translating complex technical data into actionable executive reports for non-technical business stakeholders.
• Authored and maintained comprehensive weekly status reports, incident trackers, and communication updates distributed across onshore and offshore stakeholder teams.
• Directed User Acceptance Testing (UAT) cycles, including test case reviews, defect tracking in Jira, and cross-functional sign-off coordination for enterprise telecom application releases.
• Created and refined 10 user stories with acceptance criteria in Jira covering telecom service assurance scenarios — incident management, SLA monitoring, and change management workflows.
• Developed two Power BI dashboards — a Telecom SLA & Incident Dashboard and a Customer Churn Analysis Dashboard — using DAX measures, interactive slicers, and KPI cards to deliver actionable business insights including 48% churn rate identification.

Telecom Operations & Business Support Analyst - Infosys Limited - Hyderabad, India

(2021-06 - 2024-09)

• Acted as the primary interface between corporate business units and technical engineering teams to capture, document, and validate operational requirements for tier-1 enterprise telecom clients.
• Performed advanced SQL-based data validation and analysis on intensive telecom service records, generating data-driven weekly reports that guided SLA tracking and business decisions for 3+ major clients.
• Designed and executed a structured SQL validation framework to rectify recurring data discrepancies, improving overall telecom service record accuracy by ~25%.
• Managed incident, problem, and change management processes adhering strictly to ITIL frameworks; facilitated Root Cause Analysis (RCA) sessions alongside 5+ cross-functional technical teams.
• Monitored real-time service performance dashboards, proactively identifying and mitigating potential SLA breaches to sustain a consistent 98%+ SLA compliance rate.
• Developed and updated end-to-end process documentation, Standard Operating Procedures (SOPs), and operational runbooks, accelerating onboarding efficiency for new team members by 40%.
• Conducted stakeholder workshops and requirement walkthrough sessions to validate business needs and obtain approvals.
• Built Excel dashboards using PivotTables, PivotCharts, VLOOKUP, INDEX MATCH, COUNTIF, SUMIF, and Conditional Formatting to analyse telecom service data and support stakeholder reporting.

B.Sc (Science) - Science - ASN Degree College, Tenali (2020)

Intermediate (MPC) - MPC - St. Joseph's Junior College for Girls, Guntur

SSC - ZP High School, Mandur