Anival Afonso

Dedicated and adaptable professional with a strong foundation in customer service, administrative support, and front-desk operations. Proven ability to manage fast-paced environments, handle client communications, and ensure seamless daily operations. Eager to leverage strong interpersonal, organizational, and decision-making skills to transition into a Business Associate role, driving operational efficiency and contributing to business growth.

Receptionist / Cashier at Cuba Resort (2025-05 – Present)

• Manage comprehensive front desk operations, including processing guest bookings, check-ins, and check-outs efficiently.
• Handle daily financial transactions, manage cash registers, and process customer payments with high accuracy.
• Address guest inquiries both in-person and over the phone, resolving issues promptly to ensure a high level of customer satisfaction.
• Coordinate with internal teams, such as housekeeping and maintenance, to ensure facility readiness and smooth daily operations.

Bachelor of Arts – Shree Mallikarjun & Shri. Chetan Manju Desai College (2021-08 – 2024-04)

HSSC – St. Theresa of Jesus Higher Secondary School (2018-06 – 2021-03)

SSC – St. Anne's High School (2017 – 2018)