Anjali Jha

Motivated and detail-oriented professional with 1 year of experience at Navi International Book Publication House, Gwalior. Skilled in Chat Process, Email Process, Lead Generation, Sales Coordination, and Marketing Support. Strong communication and customer handling abilities with experience managing client interactions, resolving queries, and supporting business growth. Comfortable working in remote environments and using digital communication tools efficiently.

Process Executive at Navi International Book Publication House

• Managed customer communication through chat and email support.
• Responded to customer queries and provided timely issue resolution.
• Handled lead generation activities and maintained potential client records.
• Assisted in sales coordination and customer follow-ups.
• Supported marketing and promotional activities for business growth.
• Maintained professional communication with clients and team members.

B.Sc in Biotechnology – Jiwaji University

B.Ed – Jiwaji University

PGDYT – Maharishi Dayanand Vocational University

DCA in Diploma in Computer Applications