Anjali Mukati

Experienced International Travel & Sales Professional with 11+ years of experience in the international travel industry, specializing in international travel sales, ticketing, GDS operations, customer service, and team leadership. Proficient in Galileo GDS and Amadeus, with strong expertise in international air ticketing, fare updation, travel planning, customer relationship management, webchat support, escalation management, and sales operations. Progressed through roles from Travel Sales Consultant to Team Leader and Assistant Manager, with experience in customer handling, sales management, team coordination, and travel operations.

Travel Sales Consultant / Team Leader / Assistant Manager - PriceBeat Travel - Indore, Madhya Pradesh

(2015-03 - 2026-07)

Career Progression: Travel Sales Consultant → Team Leader → Assistant Manager

• Managed international travel sales and handled end-to-end customer travel requirements.
• Handled international air ticketing, reservations, and itinerary planning.
• Utilized Galileo GDS and Amadeus for flight availability, reservations, fare checking, and ticketing.
• Managed fare updation and maintained accurate fare information.
• Planned international travel itineraries based on customer requirements, preferences, and budgets.
• Provided customer support through webchat and other communication channels.
• Built and maintained strong customer relationships through effective communication and service.
• Handled customer escalations and provided timely solutions to travel-related concerns.
• Managed sales activities and supported achievement of business objectives.
• Led and guided team members to maintain productivity, service quality, and customer satisfaction.
• Monitored team performance and provided coaching, guidance, and operational support.
• Coordinated with internal teams to ensure smooth and accurate processing of customer travel requirements.
• Managed time-sensitive international travel requests while maintaining accuracy and service standards.

Bachelor of Engineering - Information Technology - Medicaps College Indore