CUSTOMER SERVICE ASSOCIATE - AMAZON
(2023-08-21)
I am working as a CAP associate (concession abuse prevention associate).
- Resolve inbound customer escalations via phone, email, and chat, ensuring timely and effective solutions.
- Collaborate with cross-functional teams to address escalated issues and enhance customer satisfaction.
- Maintain accurate records of interactions and contribute to continuous process improvement.
- Assist customers with product inquiries, order processing, and issues teams to ensure timely fulfillment.
- Consistently meet performance metrics like Average Contact Handling Time and Customer Satisfaction.
CUSTOMER SERVICE REPRESENTATIVE - TATA STARBUCKS LTD
(2013-02-11 - 2014-11-26)
I had worked there as a CSR
- Provided excellent customer service by taking orders, resolving issues, and ensuring a positive customer experience.
- Strengthened customer relationships through connection-building techniques and product recommendations.
- Assisted in daily operational tasks, ensuring a smooth and efficient workflow.
TRAINING ACE - Domino's Pizza
(2010-06-19 - 2012-12-01)
I had worked there as a Trainer.
- Conducted comprehensive training on Standard Operating Procedures (SOPs) and company policies for staff.
- Trained teams in product knowledge, suggestive selling, and customer service to enhance satisfaction.
- Monitored and guided staff performance to ensure high standards of service.
- Conducted daily inventory checks to maintain operational efficiency.
TELECALLER - INFOTECH LTD
(2010-01-01 - 2010-06-12)
I had worked there as a Tele caller executive.
- Promoted and sold printers and cartridges through telemarketing campaigns.
- Managed order processing and dispatch, ensuring timely delivery to clients.
- Consistently met sales targets through strong communication and persuasion skills.
