Anjali Shaji

Results-driven professional with over 5 years of experience in Technical Support, Customer Service, CRM Management, Inside Sales, and Customer Relationship Management. Experienced in troubleshooting technical issues, handling high-volume customer interactions, managing support tickets, achieving sales targets, and maintaining long-term client relationships.

Business Development Associate - KOLO APP TECHNOLOGIES PVT LTD

(2026-02)

• Achieved monthly sales targets exceeding Rs.2 Lakhs.
• Conducted 100+ outbound calls daily.
• Managed CRM records and customer relationships.

Senior Technical Support Officer - VIANINFO SOLUTIONS PVT LTD

(2022-04 - 2025-12)

• Resolved 1,000+ technical support issues.
• Created user guides and collaborated on ticket resolution.

Academic Counselor - ENTRI SOFTWARE PVT LTD

(2021-03 - 2022-03)

• Achieved monthly sales exceeding Rs.4 Lakhs.
• Managed 140 customer calls daily.

Technical Support Officer - AABASOFT TECHNOLOGIES

(2019-07 - 2021-02)

• Supported 130+ customers daily using CRM and ticketing systems.

B.Tech - Electrical & Electronics Engineering - Capital University (2014 - 2018)