Anjali Sharma

KYC professional with 5+ years of experience in Video KYC, customer onboarding, identity verification, and compliance operations within the banking and fintech sector. Skilled in Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), risk assessment, fraud detection support, and regulatory compliance. Experienced in handling customer verification processes in accordance with RBI guidelines.

Seeking opportunities in AML/KYC Operations, AML Screening, Compliance, Customer Due Diligence, and Financial Crime Prevention.

Senior Video KYC Associate - Paytm Payments Bank

(2021-09 - 2025-11)

• Conducted end-to-end Video KYC verification in compliance with RBI guidelines.
• Performed customer onboarding, identity verification, and document validation.
• Assisted in Customer Due Diligence (CDD) and customer risk assessment processes.
• Reviewed customer information for accuracy and compliance requirements.
• Identified discrepancies and escalated high-risk or suspicious cases.
• Maintained strong quality and compliance standards while handling customer interactions.
• Supported fraud prevention efforts through thorough verification procedures.

Customer Support Executive - Tech Mahindra

(2019-09 - 2021-05)

• Resolved customer queries through voice support channels.
• Maintained customer satisfaction and service quality standards.
• Handled escalations and coordinated with internal teams for issue resolution.
• Updated customer records accurately and ensured process compliance.

Bachelor of Arts - B.A. - School of Open Learning