Anjali Sharma

Results-driven Account Manager with 3.9 years of experience in client relationship management, operations, data analysis, and platform enhancement. Demonstrated success managing key accounts end-to-end, coordinating cross-functional teams, and improving customer retention. Adept at translating complex data into actionable insights using MS-office, Google Doc, Google Sheets, Slack, Microsoft Teams, Google Meet Calendly, Toggl, Loom, Zoom, CRM, Chatgpt, Google Gemini, and reporting tools.

Recognized twice as Performer of the Month for exceptional quality and productivity.

Account Manager | Project: Cheezeebit (P2P Platform) - Tradewill Global PTY LTD

(2022-12 - 2023-06)

• Managed relationships with verified vendors trading USDT on a P2P crypto platform, ensuring seamless transaction flow.
• Maintained accurate records of pricing, quantity, and transaction data; reduced discrepancy rate through rigorous documentation.
• Built strong client relationships by proactively understanding business needs and delivering tailored solutions.
• Identified upselling and cross-selling opportunities, contributing to improved revenue and customer retention.
• Shared detailed performance and policy reports with management and vendors to drive data-informed decisions.
• Served as liaison between clients, customer support, sales, and product teams, resolving escalations efficiently.

Associate Executive – Platform Enhancement - Info Edge India Limited (Naukri.com)

(2019-04 - 2022-06)

• Managed and updated company data on the Naukri platform, ensuring accuracy and relevance for 1M+ jobseekers.
• Led data research and validation under the Naukri Taxonomy Project, improving platform classification quality.
• Handled CV screening, classification, and domain-based categorization at scale, exceeding monthly performance targets.
• Applied statistical techniques to analyze data and surface insights that enhanced overall platform quality.
• Designed data collection and validation processes that improved team efficiency and reduced error rates.
• Recognized as Performer of the Month in Q1 and Q2 2021 for outstanding quality and productivity contributions.

PGDM - Finance - IMT, Ghaziabad (2021)

BBA - Computer Applications & Management - GGSIPU (2018)