Business Development Manager & Customer Support - NHANCE Digital - Ahmedabad
(2015-11)
- Managed a team of 5 professionals and a portfolio of 75+ clients across website development, SEO and digital marketing services.
- Handled complex client complaints and enquiries while serving as the primary point of contact for key accounts.
- Coordinated with SEO engineers, web designers and hosting providers to ensure seamless service delivery.
- Communicated with hosting companies such as GoDaddy, Fasthost and BigRock to resolve domain, website and email hosting issues.
- Trained and mentored staff to deliver exceptional customer service standards.
- Generated annual business revenue of approximately £30,000–£35,000 and achieved 75–80% client retention.
Client Relationship Manager & Business Development - J.N. Kanabar & Co. - Ahmedabad
(2013-09 - 2015-02)
- Managed a team of 3 members and a portfolio of 100+ client accounts.
- Worked for one of Australia's leading bookkeeping companies providing recurring services to over 500 businesses.
- Identified prospective overseas clients and provided customised services based on business requirements.
- Developed relationships with key decision-makers and managed pre-sales and post-sales negotiations.
- Liaised between clients and delivery teams to ensure exceptional customer satisfaction.
- Generated annual business worth AUD 50,000 and achieved 85–90% client retention.
Assistant Manager (UK Healthcare) – Sales & Marketing - QX KPO Services Ltd. - Ahmedabad
(2009-08 - 2013-09)
- Managed business development activities independently for a leading UK contractor payroll solutions provider.
- Promoted tax-saving and tax return solutions to healthcare professionals in the United Kingdom.
- Prepared reports, analysed performance metrics and developed strategies to improve business performance.
- Prepared promotional materials including brochures and marketing content.
- Generated recurring business revenue of approximately £1,500 per month (£18,000 annually).
Corporate Sales & Marketing Officer - Sanblue Enterprises - Ahmedabad
(2007-09 - 2009-08)
- Worked with an international B2B portal serving the garment and textile industry.
- Handled domestic and international client enquiries and provided real-time resolutions.
- Established relationships with customers and converted basic portal members into premium members.
- Achieved membership conversion targets and ensured consistency of customer communication.
Team Leader – Sales - Eight Teleservices Pvt. Ltd. - Gandhinagar
(2006-05 - 2007-08)
- Managed inbound sales enquiries and converted potential customers into active contracts.
- Handled customer requirements and recommended suitable products and services.
- Delivered product training to new employees and managed team coordination and reporting.
- Handled client queries and resolved issues on a real-time basis.
Senior Sales Executive - Hallo Services - Gandhinagar
(2005-07 - 2006-04)
- Worked on a UK-based outbound process for selling mobile phone contracts.
- Generated sales through cold calling and assisted customers with their queries.
- Provided product training to new trainees and assisted with call escalations.
Sales Executive - I Call India Ltd. - Ahmedabad
(2005-03 - 2005-06)
- Worked on a US-based outbound process for selling landline phone contracts.
- Generated and followed up on sales leads and resolved product-related queries.
- Achieved individual sales targets while maintaining quality and sales integrity.
