Anjaly Joy

Operations Associate with 2 years of experience in hospital administration and front office operations. Skilled in help desk management, patient coordination, guest relations, and call center operations. Strong communication and organizational abilities with a focus on delivering excellent patient service and administrative support.

Operations Associate - Caritas Hospital, Kottayam, Kerala - Kottayam, Kerala

(2024-01)

• Managed help desk operations and handled patient inquiries
• Coordinated patient appointments and registration processes
• Provided guest relations support to ensure patient satisfaction
• Handled incoming and outgoing calls in a call center environment
• Maintained patient records and administrative documentation
• Coordinated with hospital departments for smooth operations

PG Diploma - Hospital Administration - Unique Occasion Tech, Kochi (2024)

Bachelor of Arts - Economics - M G University (2023)

Higher Secondary Education (Plus Two) - Higher Secondary Examination Board, Kerala (2020)

Secondary School Leaving Certificate (SSLC) - Kerala Board (2018)