Anjana Bharti

Highly skilled ServiceNow Developer with 3+ years of experience specializing in ITSM process automation and integrations. Experienced in developing end-to-end solutions using JavaScript (Glide API) and Flow Designer. Proven track record of implementing secure integrations using REST APIs and OAuth 2.0. Dedicated to improving user experience by streamlining IT operations through scalable automation and API-driven solutions.

ServiceNow Developer - Kapnet Services & Solution Pvt Ltd

(2023-07)

• ITSM Optimization: Re-engineered the Change Management workflow using Flow Designer, implementing automated CAB approval routing that reduced change lifecycle duration by 30%.
• API & Integrations: Developed Scripted REST APIs to enable integration between ServiceNow and external applications, implementing OAuth 2.0 for secure token-based authentication.
• CMDB Management: Maintained CMDB health by identifying and resolving data inconsistencies, ensuring accurate asset tracking and reliable configuration relationships.
• Platform Governance: Managed the end-to-end Update Set lifecycle, ensuring zero-collision deployments from Development to Production across bi-weekly sprint cycles.
• Platform Upgrade: Supported the ServiceNow platform upgrade from Xanadu to Zurich, resolving 100+ skipped updates and validating application functionality post-upgrade.

Junior ServiceNow Developer - Harman Connected Services Corporation India Pvt. Ltd

(2022-04 - 2023-03)

• Catalog Development: Created 50+ Service Catalog items and Record Producers with complex Catalog Client Scripts and Multi-Row Variable Sets.
• Automation: Developed Scheduled Jobs, Events, and Notifications to automate stale-ticket reminders, improving SLA compliance by 15%.
• Support & Maintenance: Assisted in troubleshooting incidents and performing basic platform maintenance to support daily ITSM operations.

B. Tech - Bansal Institute of Engineering and Technology Lucknow (2022)