Anjana Madhukumar

Results-driven Patient Relation Executive with 3+ years of experience at Orthoone Orthopaedic Speciality Centre. Proven expertise in front office management, patient coordination, and hospital administration. Adept at handling OPD/IPD workflows, billing support, and multilingual patient communication. TÜV SÜD certified with strong commitment to patient satisfaction and operational excellence.

Patient Relation Executive & Receptionist at Orthoone Orthopaedic Speciality Centre (2021-01 – Present)

• Managed front desk operations serving 50+ daily patients with 100% accuracy in registration and scheduling
• Streamlined appointment systems, reducing patient wait time and improving OPD efficiency
• Handled insurance documentation, billing queries, and discharge processes with empathy
• Acted as key liaison between consultants, nursing staff, and patients for seamless care delivery
• Maintained confidential patient records and ensured compliance with hospital protocols

Higher Secondary Education in +2