Anju Surendran

Result-driven Deputy Manager with 16+ years' experience in Administration, Facility Management, Housekeeping, Statutory Compliance & OHS. Skilled in managing 360° branch operations, vendor/contract management, audits, budgets, and stakeholder relationships. Proven track record in driving cost savings, ensuring 100% regulatory adherence, and improving service quality through process optimization and team upskilling. Currently leading Admin at Godrej & Boyce Mfg. Co Ltd.

Deputy Manager – Administration & Facility Management - Godrej & Boyce Mfg. Co. Ltd. - Kochi

(2020-07)

• Facility & Housekeeping Management: Overseeing end-to-end FM operations for branch/warehouse. Ensure SOP adherence, quality audits, and 95%+ CSAT. Reduced complaints by 25% through daily QA checks + staff training.
• Statutory Compliance: 100% on time filing for LWF, Contract Labour, PESO, Fire NOC, Shops & Establishment. Liaison with Govt. bodies, Labour Dept., Municipal authorities.
• Vendor & Contract Management: Manage 10+ vendors for HK, pest control, security, pantry. Led negotiations to achieve 12% annual cost saving without compromising service quality.
• OHS & Safety: Implemented safety drills, PPE audits, risk assessments. Maintained 0 major incidents. Nominated Safety Officer for branch.
• Asset & Inventory Management: Annual asset verification, AMC tracking, and CAPEX/OPEX budgeting for FM. Optimized inventory to reduce wastage by 15%.
• Audit & Governance: Lead ISO, Statutory & Internal audits. Ensure closure of NCs within TAT. Maintain document control & MIS for management review.
• Employee Engagement & CSR: Drive engagement activities, grievance handling, and CSR initiatives to improve morale and retention.
• Future Readiness: Introduced digital checklists, WhatsApp-based complaint tracking, and cross-training for HK team to build manpower redundancy.

Senior Executive – Logistics - Godrej & Boyce Mfg. Co. Ltd. - Kochi

(2014-07 - 2020-07)

• Managed inventory control, stock verification, freight analysis, and POD generation for branch operations.
• Coordinated with transporters, vendors, and internal teams to ensure 98%+ on-time delivery.
• Automated MIS reports for stock & damage, reducing manual effort by 30%.

Customer Service Executive - New Bharath Manpower Consultancy – Deputed to Godrej & Boyce - Kochi

(2009-01 - 2014-07)

• Handled service complaints, technician scheduling, billing, and cash collection.
• Maintained service TAT and customer satisfaction for the Godrej account.

B.Sc. - Mathematics - St. Peter's College, Kolenchery (2005)

HSC - SNDP HSS, Udayamperoor (2002)

SSLC - GVHSS, Chottanikkara (2000)