Ankit Goyal
Manager – Customer Relations & Operations
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About
Customer-focused and empathetic professional with 4+ years of experience in customer care, operations, and relationship management. Skilled at handling queries, resolving complaints, and ensuring customer satisfaction through clear communication and problem-solving. Experienced in team management, order processing, and reporting, with a proven ability to build trust, improve customer retention, and streamline service operations.
Experience
Manager – Customer Relations & Operations - Toocool Products - Ahmedabad, India
(2019-04)
- Lead customer support operations across phone, chat, and email.
- Managed a team handling customer inquiries, complaints, and escalations to ensure timely resolution.
- Oversaw order management, returns, and refund processes, ensuring smooth post-purchase experience.
- Built and maintained long-term customer relationships, improving retention and repeat sales.
- Analyzed customer feedback and sales data to enhance service quality and operations.
- Maintained accurate records on MS Excel and reports for tracking queries and service efficiency.
Education
B.Tech (Honors) - Computer Science - AEC (Sharda Group of Institutions) (2014 - 2018)
Senior Secondary - CBSE - St. QueenMary's Public School, Agra (2014)
