Front Office Professional
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Dedicated and customer-focused Front Office Professional with over 3 years of experience in the hospitality industry. Skilled in front desk operations, guest check-in/check-out, reservations, cash handling, and Opera PMS. Strong communication and problem-solving abilities with a proven track record of delivering excellent guest service in fast-paced hotel environments.
A quick learner and reliable team player, committed to maintaining high service standards while ensuring a positive guest experience.
Senior Front Office Associate at Bloom Hotel Mumbai (2024-01 – Present)
Experienced Front Office Professional responsible for managing guest check-in and check-out, reservations, billing, cash handling, and guest relations. Skilled in Opera PMS, coordinating with housekeeping and other departments, resolving guest concerns efficiently, and delivering exceptional customer service while ensuring smooth day-to-day hotel operations
Front Office Associate at Centre Point Hotel, Navi Mumbai (2023-01 – 2024-12)
Managed front desk operations, including guest check-in/check-out, reservations, billing, and cash handling. Provided excellent customer service by assisting guests with inquiries and requests, coordinated with housekeeping and other departments, and ensured a smooth and welcoming guest experience while maintaining hotel service standards.
Bachelor of Science in Biological Sciences – Kumaon University, Nainital (2020-01 – 2023-12)
Higher Secondary (12th Grade) in Physics, Chemistry, and Biology (PCB) – Uttarakhand Board of School Education (2019-01 – 2020-12)
