Ankit Jain

Results-driven Operations professional with 3+ years leading branch and exam-center operations, multi-site coordination, and administrative teams across India. Proven track record supervising operational staff, resolving high-pressure incidents during live exam operations, and maintaining 100% audit-ready documentation and compliance standards. Strong background in vendor management, resource planning, and cross-functional coordination with management, field teams, and external partners.

Seeking a Senior Operations Executive / Team Lead role to drive operational excellence, mentor teams, and scale process efficiency.

Operations Executive — Test Centre Administration at Planet EDU Global Pvt. Ltd. (2023-10 – Present)

Lead end-to-end operational and administrative readiness across multiple exam centers, ensuring compliance with client and regulatory standards on every exam day.

• Supervise and mentor on-ground operational staff, allocating responsibilities and monitoring performance to ensure smooth, on-time execution of every event.
• Serve as primary point of coordination between senior management, invigilators, vendors, and center teams, aligning activities across a distributed multi-site network.
• Own documentation, operational records, inventory control, courier dispatch, and stock monitoring, maintaining audit-ready accuracy across all centers.
• Manage facility-readiness checks across venues, proactively identifying and closing compliance gaps ahead of exam days.
• Handle escalation management and real-time incident resolution during live examinations, minimizing operational downtime and disruption.
• Compile and present daily operational reports and incident summaries to senior management, supporting data-driven decisions.
• Travel extensively across India, deploying rapidly to support new-site launches and urgent business requirements.

Process Executive at Sky-tech Solutions Pvt. Ltd. (2022-12 – 2023-05)

• Processed loan applications end-to-end, verifying supporting documentation for accuracy, completeness, and policy compliance.
• Coordinated between customers and financial institutions to drive timely loan disbursement and resolve processing bottlenecks.
• Prepared daily and weekly operational reports for management review, tracking volumes and turnaround times.
• Advised customers on loan products and repayment terms, improving clarity and supporting informed decision-making.

Master of Commerce in M.Com – Government College, MDSU University, Ajmer (2021 – 2023)

Bachelor of Commerce in B.Com – DAV College, MDSU University, Ajmer (2018 – 2021)

Senior Secondary in 12th – St. Francis School, Ajmer (2018 – 2018)

Secondary in 10th – St. Francis School, Ajmer (2016 – 2016)