Ankit Joshi

SmartCOMM / SmartIQ Developer and Senior Technical Associate with 4.9 years of experience in Customer Communication Management (CCM), hands-on template design, document composition, and production support. Strong hands-on experience in designing and maintaining data-driven customer communications using SmartCOMM / SmartIQ, including email, letter, SMS, forms, and package document creation. Skilled in layouts, stylesets, shared content, tables, XML, JSON, JavaScript, Java, HTML/CSS, Linux, AWS EC2, Apache FreeMarker, and CCM tools, with experience gathering requirements, troubleshooting document-generation issues, supporting backend integration, and coordinating teams.

Senior Technical Associate at Genpact (2024-10 – Present)

• SmartCOMM / SmartIQ Development: Developed and maintained customer communication templates and document-generation solutions for two major Australian banking clients.
• Hands-on Template Design: Designed and maintained data-driven templates using layouts, stylesets, shared content, tables, forms, and template configuration to support customer communications.
• Data & Scripting: Worked with JavaScript, XML, XSD, and Apache FreeMarker to support data-driven communication workflows, dynamic content, and template requirements.
• Requirement Analysis: Worked directly with clients to gather requirements, clarify business needs, translate requirements into template solutions, and resolve technical questions.
• Testing & Troubleshooting: Investigated template and document-generation issues, performed validation, resolved formatting problems, and supported BAU and production delivery.
• Delivery & Team Leadership: Supported production deployments and coordinated a 20–25 member team, providing technical guidance and ensuring timely delivery.

Technical Associate at Genpact (2021-12 – 2024-09)

• SmartIQ / CCM Development: Developed customer communication templates and document-composition solutions using SmartIQ and related CCM technologies.
• Template Design: Created and maintained templates using layouts, stylesets, shared content, tables, forms, Apache FreeMarker, XML, XSD, and Oxygen XML Editor.
• Requirement & Client Support: Worked with clients to understand requirements, clarify technical details, troubleshoot issues, and deliver communication solutions.
• Team Coordination: Supported the team as a backup to the Manager, provided technical guidance, coordinated tasks, and conducted knowledge-transfer sessions for junior team members.

B.Tech in CSE – Dr. K. N. Modi Institute of Engineering and Technology (2016-09 – 2021-05)

Intermediate – Sh. S. S. D. S. B. M. Sr. Sec. School (2013-04 – 2015-03)