Ankit Sen
Data Analyst | MIS Executive | Operations Analyst
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About
Results-driven BCA graduate with 1+ year of professional experience in a domestic BPO voice process handling emergency response operations, combined with strong technical skills in Advanced Excel, Power BI, PostgreSQL, HTML/CSS/PHP, and Data Structures. Proven ability to manage high-pressure call-handling workflows and leverage data tools for reporting and decision-making. Certified via Tata Group Data Analytics Job Simulation (Forage, 2026).
Seeking a Data Analyst, MIS Executive, or Operations Analyst role in Delhi NCR to drive data-driven business growth.
Experience
Emergency Response Officer – BPO Domestic Process - GVK EMRI 108 Ambulance Service - Agra, UP
(2025-03 - 2026-04)
- Worked in a domestic BPO voice process, handling 50+ inbound emergency calls per day and dispatching 108 free ambulances with an average response time under 60 seconds.
- Followed structured call scripts and SOPs to capture caller details accurately and route calls to the correct dispatch team within seconds.
- Coordinated with field paramedic teams to ensure timely patient response.
- Demonstrated strong communication, active listening, multi-tasking, and high-pressure decision-making skills typical of domestic voice process roles.
Data Analyst Intern - Data Minor
(2026-01 - 2026-06)
- Supported data analysis and reporting tasks, including data cleaning, organizing datasets, and building summary reports for business review.
- Assisted in creating dashboards and visualizations using Excel and Power BI to track key performance metrics.
- Wrote SQL queries to extract, join, and analyze data from relational databases to support ad-hoc business questions.
- Collaborated with team members to translate raw data into clear, actionable insights for stakeholders.
Education
Bachelor of Computer Applications - BCA - Dr. Bheem Rao Ambedkar University (2021 - 2024)
Intermediate - Science - Desh Deepak Inter College (2021 - 2021)
High School - Desh Deepak Inter College (2019 - 2019)
Data Analytics Course - Data Analytics - NDMIT Institute (2026 - 2026)
