UC
- Handled growth aspect of category, to improve the growth of delivered services of category in Bangalore by 13%, by analyzing important metrics such as NPS, Request Loss, Churn Rate, Partner and Customer experience
- Part of core team working towards launching a new category pan India, researched about pain points and USP for new category, analyzed trends to decide price points of services, and collaborated with product team to strategize on layout of new category in UC app
- Building a new process model for category by automation of retraining loops for Partner base across multiple cities in India, which would eventually lead to step-increase in NPS% by 15 points and higher revenue by 20%
ZS
MarketAnalysisandIncentiveCompensation:
- Managed sales planning and operations activities of a top 3 Fortune 50 US Pharma client in Immunology Business Unit for a portfolio worth $4M+
- Designed payout calculation system, delivery of performance summary reports and incentive compensation scorecards capturing multiple product portfolio for 2000+ sales force
- Delivered critical business requests of the client such as insights focusing on market share change gap analysis, performance analysis of certain drugs, goal attainment trends, payout analysis
- Designed methodology for setting goals for promotion of launched products in each quarter and analysed current sales to predict future promotions
- Worked on designing/optimizing sales strategies of different drugs worth $1M+, for client’s sales force
MBO-FieldUtilityProduct:
- Worked on a $2M project, managed the product end to end from requirement gathering phase with the clients to product launch phase, created BRDs and User Guides for client side, used as a common single tool across 7 different therapy areas of the client side
- Main POC for the client, brainstormed on the requirements of different therapy areas with clients and resolved various field queries from the client side ensure smoother go-live of the product
- Technologies used: Python, SQL
SalesOperations/SupportandProcessImprovements:
- Re-modeled and implemented SQL workflows in Javelin(ZS proprietary software) for automating calculations and collaborating 10 operational teams to 1; led to reduced execution time of IC Administration system by 80% and reduction in cycle time from 8 days to 2 days
- Provided clients with back-fill support during their team restructuring and ensured smooth transition of new employees on client’s end
Initiatedteamengagementinitiatives-TheHappyHourandorganizedregularmeet-upsfornewjoiners that helped in smoother transition and greater interaction between new joiners in the organization
