Operations Manager - Lords Hotels & Resorts - Jamnagar, Gujarat
(2025-08)
Pre-opening Unit head of 36 rooms property at Jamnagar, Gujarat
- Responsible for the operations at the property being the unit head in the same
- Responsible for the revenue management and sales at the property through Sales call and managing the rates and inventory through channel manager
- Responsible to bring in new corporate and agents to generate more revenue
- Responsible for all the guest's reviews and feedback generated through any channel or Online platforms
- Responsible for manning and staffing along with the training and development of the team
- Playing an important role in managing the operational cost in the most efficient manner
- Responsible to manage and coordinate with all the team members for running the operations in very efficient manner and professionally
- Managing the operations efficiently in line with the hotel yearly P & L
- Working on yearly and monthly budgets for income and expenses
Operations Manager - Click Hotel- A Unit of Suba group of Hotels - Raja Park, Jaipur
(2024-05 - 2025-07)
36 rooms business hotel with one restaurant, one banquet hall and board room situated in Raja Park, Jaipur
- Responsible for the operations at the property being the unit head in the same
- Responsible for the revenue management and sales at the property through Sales call and managing the rates and inventory through channel manager
- Responsible to bring in new corporate and agents to generate more revenue
- Responsible for all the guest's reviews and feedback generated through any channel or Online platforms
- Responsible for manning and staffing along with the training and development of the team
- Playing an important role in managing the operational cost in the most efficient manner
- Responsible to manage and coordinate with all the team members for running the operations in very efficient manner and professionally
- Managing the operations efficiently in line with the hotel yearly P & L
- Working on yearly and monthly budgets for income and expenses
Quality Assurance Manager - Treebo Hotels (Ruptub Solutions Pvt. Ltd.) - Rajasthan region
(2023-03 - 2024-04)
- Maintaining the company standards in the hotels as per the company SOP
- Training and development of operational staff at the hotels under the portfolio
- Conducting the audits in the guest rooms, common guest areas and Restaurant during breakfast at the hotels under the portfolio
- Liaising with the hotel owners for upbringing the standards of budget segment hotels
- Maintaining and reviewing the online rates on various OTAs
- Review and analysing of the feedback received on OTAs and company website, and sharing them with the hotel owner
- Reviewing of hotel performance and supporting the staff in daily operations on PMS and OTAs
- Acting as a bridge between booking source/channels and the hotel, by making constant touch with the hotel owner
Course Coordinator - College of Hospitality Administration, Jaipur - Jaipur
(2018-08 - 2023-02)
A Premium Hotel Management college
- Imparting Theory lectures and conducting Practical for Accommodation and Room Division
- Coordinating with University for all aspects such as Affiliation, Examinations, Course and syllabus
- Responsible for Training and Placement of the students
- Responsible for all academic schedules and activities
- Responsible for Various reports as and when required by the Managing Trust
- Responsible for the coordination amongst students and faculties during the events in the college
Front Office Manager - Hotel Sarovar Premiere, Jaipur - Jaipur
(2018-03 - 2018-07)
Pre-opening 85 rooms hotel with two restaurants, one bar and multiple banqueting options
- Heading the entire department
- Train and guide front desk staff to provide quality customer services
- Directly managing the inventory on the portals
- Heading the Reservations department and work on the pricing as well on the portals
- Leading and managing all the sections of the department in order to ensure higher standards
- Supervise the billing and cash processes to ensure compliance with company standards
- Scrutinize all guests comment card and feedbacks closely with General Manager
- Setting up strategies with General Manager and Revenue Manager for maximizing business with the competition
- Actively participate in Simulations and snagging of Rooms and Food & Beverage operations
Front Office Manager - Country Inn & Suites By Carlson, Kota - Kota
(2017-03 - 2018-02)
Pre-opening Hotel with 85 rooms
- Train and guide the team members to provide quality customer services as per Company Standards
- Setting up the department in terms of hardware and software i.e., telephones, computers, PMS,trainings, manpower, contracting with OTAs, contracting with Travel desk etc.
- Setting up the VIP standards and courtesies
- Actively participate in Simulations and snagging of Rooms and Food & Beverage operations
- Setting up the budget as per company formats and standards with the help of Sales and Finance
- Scrutinizing the stationary and hotel opening related collateral and order for printing
- Directly managing the inventory and rates on the portals
- Heading the Reservations department and work on the pricing and ranking on the portals
- Leading and managing all the sections of the department in order to ensure higher standards
- Supervise the billing and cash processes to ensure compliance with company standards
- Scrutinize all guests comments and feedback closely with General Manager
Assistant Front Office Manager - Park Inn, Jaipur (A-Sarovar Hotel) - Jaipur
(2015-06 - 2017-02)
76 rooms property with one restaurant, one rooftop lounge and one banquet hall
- Heading the entire department
- Train and guide front desk staff to provide quality customer services
- Directly managing the inventory on the portals
- Heading the Reservations department and work on the pricing as well on the portals
- Leading and managing all the sections of the department in order to ensure higher standards
- Supervise the billing and cash processes to ensure compliance with company standards
- Scrutinize all guests comment card and feedbacks closely with General Manager
Duty Manager - Holiday Inn Jaipur City Centre, Jaipur - Jaipur
(2014-05 - 2015-05)
Pre-Opening hotel with 172 rooms
- Part of the pre-opening team and assist the Front Office Manager in purchasing necessary items for the hotel Front Office operation
- Training of the employees on Opera, Telephones, Concierge and Standard Operating Procedures of the company
- Assist Front Office Manager in recruiting of the opening Front Office Team
- Implemented and maintained various departmental reports to be sent to the General Manager and Front Office Manager
- Overseeing and coordinating with the other departments for smooth functioning; looking after VIP movements ensuring high levels of client/customer satisfaction
- Ensuring Training Calendar is followed in department as Departmental Trainer
- Coordinating on daily basis with Reservations for next day arrivals and departures
- Ensure all brand standards are followed and maintained as per company policies
Duty Manager - Taj Rambagh Palace, Jaipur - Jaipur
(2011-06 - 2014-04)
A Luxury Property of Taj Hotels with 79 rooms
- Maintaining and preparing various departmental reports to be sent to the General Manager and owners
- Overseeing and coordinating with the other departments for smooth functioning; looking after VIP movements ensuring high levels of client/customer satisfaction
- Maintaining the Customer Feedback System logbook
- Ensuring Training Calendar is followed in department as Departmental Trainer
- Coordinating on daily basis with Reservations for next day arrivals and departures
- Handling Concierge responsibilities in solving guest queries and assist guest
Assistant Manager Reservations - Taj Rambagh Palace, Jaipur - Jaipur
(2010-03 - 2011-05)
A Luxury Property of Taj Hotels with 79 rooms
- Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery
- Assist the reservations manager to ensure all sellable contracted rates are loaded in the GDS and Fidelio system for ease of reservations by companies worldwide
- To spot-check reservations made the previous day and check all VIP arrivals
- Ensure all brand standards are followed and maintained during the reservation process
- Recognize guests, travel agents and other contacts. Develop professional relationships with them and use their names as often as is appropriate
Duty Manager - Taj Rambagh Palace, Jaipur - Jaipur
(2007-10 - 2010-02)
A Luxury Property of Taj Hotels with 79 rooms
- Maintaining and preparing various departmental reports to be sent to the General Manager
- Overseeing and coordinating with the other departments for smooth functioning; looking after VIP movements ensuring high levels of client/customer satisfaction
Front Office Supervisor - Taj Jai Mahal Palace, Jaipur - Jaipur
(2004-08 - 2007-10)
A Leisure Property of Taj with 100 rooms
- Overseeing front office activities entailing reservations, maintaining various front office reports
- Blocking and allocating rooms as per the preference; handling shift independently as Duty Manager
- Appointed departmental trainer for Customer Information System (CIS)
- Implemented and maintained various departmental reports to be sent to the General Manager and Front Office Manager
- Overseeing and coordinating with the other departments for smooth functioning; looking after VIP movements ensuring high levels of client/customer satisfaction
- Ensuring Training Calendar is followed in department as Departmental Trainer
- Coordinating on daily basis with Reservations for next day arrivals and departures
- Ensure all brand standards are followed and maintained as per company policies
Bell Attendant - The Grand, New Delhi - New Delhi
(2003-12 - 2004-07)
A Business hotel in New Delhi with 390 rooms
- Handling incoming and outgoing luggage with proper SOP for all the rooms
- Handling miscellaneous errands viz. delivering of messages/packets/parcels; managing group & FIT luggage
- Delivering newspapers on daily basis to Executive's office & guest rooms
- Maintaining records of left luggage in baggage room and looking after the requirements of stationery & stores on a weekly basis
