Ankita Dhara

Detail-oriented banking professional with 2 years of experience in KYC, customer onboarding, banking operations, and regulatory compliance. Skilled in document verification, customer due diligence (CDD), and ensuring compliance with RBI guidelines. Seeking to leverage my analytical and compliance expertise in an AML/KYC or Financial Crime Analyst role.

Assistant Manager at HDFC BANK LTD (Present)

• Performed KYC verification for new and existing customers in compliance with RBI and internal policies.
• Reviewed and validated customer identity documents to ensure regulatory compliance.
• Conducted customer onboarding while ensuring complete and accurate documentation.
• Processed KYC updates, account modifications, closures, and profile maintenance.
• Identified discrepancies in customer documentation and coordinated timely resolution.
• Maintained high levels of accuracy while handling sensitive customer information.
• Ensured adherence to compliance and operational risk guidelines during customer servicing.
• Supported audit and compliance activities by maintaining complete customer records.
• Collaborated with internal teams to resolve KYC-related queries within defined turnaround times.
• Managed multiple customer cases while meeting service level agreements (SLAs).
• Experienced in customer due diligence (CDD), document verification, KYC reviews, and maintaining compliance with RBI guidelines.

Associate Delivery Manager at INDUSIND BANK LTD (2024-01 – 2026-01)

• Processed account opening, modification, and closure while maintaining high accuracy.
• Identified discrepancies in customer information and escalated compliance-related issues.
• Delivered excellent customer service while ensuring compliance with banking regulations.
• Reviewed customer documentation to ensure regulatory compliance and minimize operational risk.
• Handled NEFT, RTGS, DD, and cheque operations with adherence to internal controls.

Bachelors Of Commerce in Accounting and Business Studies, Tax Management And Audit – University of Calcutta (2020-01 – 2022-01)