Ankita Dhavale

Experienced ServiceNow Developer with over 5+ years of expertise in developing, configuring and maintaining ServiceNow applications and modules, including ITSM, CSM. Proficient in scripting (JavaScript, Glide), workflow automation. Strong understanding of Agile methodologies and a consistent track record of delivering robust enterprise solutions.

ServiceNow Developer - Cybage Software Pvt. Ltd. - Pune

(2021-04)

• Understand the business requirements of the client and Implemented user stories as per acceptance criteria.
• Contributed and participated in the technical and business requirements gathering, backlog grooming.
• Participated in the application design, technical discussion with architects.
• Attending daily standup calls to update the work status with the manager and business analyst.
• Self-explored and researched client requirements on the ServiceNow platform.

Bachelor of Technology - Computer Science - RashtraSanta Tukdoji Maharaj Nagapur University (2015 - 2019)

PG Diploma in Advanced Computing - Advanced Computing - IACSD (2020 - 2021)