Ankita Jaswal

To secure a challenging and deserving position where I can effectively show my learnt skills and other abilities.

Senior Associate WFM at Tech Mahindra

• Supported a team of 15 members across domestic and international voice & chat operations
• Handled the Reliance domestic process (1.7 years), preparing Daily, Weekly, Monthly, and Ad-hoc MIS reports for business stakeholders
• Assisted in capacity planning by analyzing call volume trends and staffing requirements to support business operations
• Prepared and maintained agent schedules/rosters, coordinating with Operations and Team Leaders to ensure adequate staffing and shift coverage
• Handled the Rogers international process (1.5 years), delivering timely operational reports and performance dashboards
• Worked closely with Operations Managers, Team Leaders, and support teams to understand reporting requirements and ensure timely delivery
• Tracked key operational metrics and maintained high data accuracy to support business decisions
• Developed reports using Advanced Excel
• Managed multiple reporting requests while meeting strict deadlines
• Received Bravo & Pat on the Back awards four times for outstanding performance

MIS Executive at Cogent Pvt. Ltd.

• Prepared daily, weekly, monthly and ad-hoc MIS reports
• Maintained report accuracy and supported operational reporting

Graduate – Delhi University (2019)

Intermediate – CBSE Board, Delhi (2016)

High School – CBSE Board, Delhi (2014)

One Year Diploma in Office Management – YWCA of Delhi (2016 – 2017)