Ankita Karekar

Results-driven and detail-oriented Billing Executive with 5 years of experience in managing accounts, bill reconciliation, and customer query resolution. Adept at streamlining billing workflows, reducing errors, and enhancing financial processes to improve cash flow. Strong analytical skills with proficiency in SQL, Python, and Excel, enabling data-driven decision-making and insights.

Well-versed in data analysis techniques, seeking to transition into the Data Analytics domain to leverage analytical expertise for business intelligence and process optimization.

Executive (Data Entry Specialist cum Customer Relationship Officer) - Indian Oil Adani Gas Pvt Ltd - South Goa, IN

(2022-04)

• Managed domestic billing operations, including assignment of MRO/MRU to vendors/executives and GCV uploads in SAP.
• Resolved out-sort meter reading cases and reconciled customer data in MRO vs. actual meter readings.
• Generated and printed estimated bills for house-locked cases in coordination with HO.
• Addressed customer queries and complaints related to billing discrepancies.
• Uploaded meter readings and generated MRO in SAP for accurate billing.
• Coordinated with HO for bill validation and printing to ensure accuracy.
• Extracted Payment Ageing reports from SAP for monitoring overdue payments.
• Contacted defaulters (PNG I/C/D customers) and issued written notices as per recovery policy.
• Collaborated with the O&M team for disconnections and updated HO on defaulter status.
• Managed recovery agency coordination for an effective debt recovery process.
• Handled walk-in customer grievances and provided timely resolutions.
• Extracted and monitored open complaints from SAP, ensuring prompt follow-ups with relevant departments.
• Reported open complaint status to HO and escalated unresolved issues to the GA Head.
• Responded to customer complaints via email, government portals, and social media.
• Registered new domestic customers and conducted after-sales follow-ups.
• Performed cold calls for new customer registrations, improving customer acquisition.
• Prepared and maintained daily sales reports to ensure accurate record-keeping.
• Entered and updated logged complaints in the system for efficient tracking and resolution.
• Processed and forwarded payment collection data to the concerned department for timely reconciliation.

Clerk - Bajaj Allianz General Insurance Company Ltd - South Goa, IN

(2020-06 - 2022-03)

• Managed motor insurance processes for 2-wheelers and 4-wheelers, including new policies, renewals, and rollovers.
• Provided insurance quotes to customers and conducted vehicle inspections for expired policies.
• Handled data sharing and email communication, ensuring timely information exchange.
• Followed up with customers to ensure timely premium payments before policy expiry.
• Adapted to a fast-paced work environment, continuously learning and enhancing operational efficiency.
• Engaged in customer interactions, addressing queries and providing assistance for a seamless experience.

Post Graduate Diploma - Data Science & AI - IIIT Bangalore & upGrad (2023-08 - 2024-04)

M.Com - IGNOU (2020-08 - 2024-12)