Ankita Roy Sona

Results-driven Executive Assistant with 10+ years of experience in administrative support, customer relationship management, and front-office operations. Proven ability to manage executive schedules, handle client communications, and ensure smooth office operations. Strong problem-solving skills with a focus on efficiency and client satisfaction.

Executive Assistant - Rezen Industry Pvt. Ltd.

(2025-04)

• Manage executive calendar, meetings, and travel coordination.
• Handle confidential communication and documentation.
• Ensure smooth day-to-day office operations.

Executive Assistant - The Interio

(2022-12 - 2025-03)

• Coordinated meetings and maintained records and reports.
• Assisted leadership in administrative and operational tasks.

Customer Relationship Manager - Menoka Jewellery Pvt. Ltd.

(2012-09 - 2016)

• Managed high-value clients and ensured customer satisfaction.
• Resolved client issues efficiently, improving retention.

Receptionist cum Tele-service Executive - Gold Magenta Hospitality

(2010-04 - 2012-09)

• Handled front desk operations and customer queries.
• Managed bookings and call coordination.

Customer Care Executive - Firstsource Solutions Ltd.

(2008-07 - 2010-03)

• Provided customer support and resolved service issues.

Receptionist - Unique Computer Center

(2007-07 - 2008-07)

• Managed reception and administrative responsibilities.

B.A. (Hons) - University of Calcutta (2008)

Higher Secondary - Arts - WBCHSE (2005)

Madhyamik - WBBSE (2003)