Specialist – Assistant Manager at Deloitte (2022-06 – Present)
- Co-lead a 90+ member team across 15 business portfolios, driving operational governance, workforce planning, delivery readiness, and execution consistency across multiple workstreams.
- Lead project and operational reporting for leadership, including executive dashboards, performance summaries, utilization trends, attrition insights, capacity updates, key achievements, risks, and recommended actions.
- Manage recurring delivery cadence meetings and leadership updates covering team performance, onboarding needs, resource additions, capacity constraints, and high-priority initiatives.
- Partner with business leaders and cross-functional stakeholders to translate business priorities into actionable execution plans aligned to delivery expectations and organizational objectives.
- Oversee resource allocation, workforce planning, utilization tracking, and capacity management to improve team deployment and support delivery continuity across portfolios.
- Identify and escalate operational risks, issues, dependencies, and delivery concerns; coordinate with relevant stakeholders to drive timely resolution and corrective action.
- Lead Quarterly Business Reviews and executive governance forums, communicating performance trends, delivery concerns, resource requirements, and strategic recommendations to senior leadership.
- Drive process optimization and operational improvement initiatives to strengthen governance discipline, reporting visibility, workflow efficiency, and stakeholder confidence.
- Support coaching, counseling, onboarding, training, and performance-development activities to improve team capability, collaboration, and engagement.
- Mentor and guide team members on operating procedures, delivery expectations, quality standards, tools, knowledge transition, and continuous improvement practices.
Senior Analyst at Deloitte (2019-06 – 2022-05)
Managed end-to-end operational delivery and audit-related content operations for global member firms, partnering with internal stakeholders and subject matter experts.
- Managed end-to-end operational delivery and audit-related content operations for global member firms, partnering with internal stakeholders and subject matter experts to ensure timely project execution, high service quality, and adherence to business objectives.
- Collaborated with business owners and cross-functional teams to identify process inefficiencies, resolve operational and content gaps, standardize workflow, and improve governance, enhanced delivery consistency and operational effectiveness.
- Coordinated project implementation, stakeholder communication, query resolution, and execution tracking, ensured seamless collaboration, timely milestone achievement, and alignment with evolving business priorities.
- Led onboarding, knowledge transition, quality assurance, and process documentation initiatives, strengthened team capability, improved process compliance, and drove consistent execution across business operations.
- Leveraged Advanced Microsoft Excel, Pivot Tables, and basic VBA Macros to organize complex datasets, generate business reports, improve operational visibility, and support data-driven decision-making for leadership.
- Contributed to continuous process improvement and operational excellence by optimizing delivery methodologies, enhanced turnaround time, improved reporting accuracy, and consistently met quality, productivity, and stakeholder expectations.
Analyst at Deloitte (2017-06 – 2019-05)
Supported operational delivery and audit-related content operations across portfolios.
