Results-driven leader with a proven track record in enhancing team performance and operational efficiency
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Results-driven leader with a proven track record in enhancing team performance and operational efficiency. Expertise in customer support, team collaboration, and strategic problem-solving. Ready to leverage skills to drive customer satisfaction and service excellence.
Team Lead - Policy Bazaar - Gurgaon, India
(2021-09 - 2026-03)
Experienced Customer Support Team Lead with a proven track record of optimizing daily operations and elevating service efficiency within the insurance sector. Adept at driving customer satisfaction by implementing strategic performance improvements, coordinating comprehensive skill-building training sessions, and delegating tasks to maximize group productivity. Strong communicator and collaborative leader skilled in conducting constructive performance evaluations, navigating interdepartmental workflows, and maintaining a positive, policy-compliant work environment that fosters seamless team cooperation.
Team Leader - Teleperformance - Gurgaon, India
(2017-08 - 2021-05)
Team Lead with a proven track record of bridging the gap between front-line operations and executive management through concise, regular updates to senior leadership. Adept at establishing clear workplace expectations, overseeing daily workflows, and enforcing company policy adherence while actively cultivating an aligned and high-performing workforce. Strategic and supportive professional skilled in developing conflict resolution frameworks, keeping employees motivated toward shared corporate goals, and delivering continuous mentoring to optimize both individual accountability and overall group productivity.
Customer Care Executive - Teleperformance - Gurgaon, India
(2016-06 - 2017-07)
Customer Care Executive with a strong dedication to delivering exceptional customer service and resolving complex inquiries quickly. Skilled in active listening and clear communication to build strong client relationships and increase satisfaction scores. Proven ability to handle high volume calls and technical troubleshooting while keeping a calm and professional demeanor. A reliable team player who strictly follows company policies and adapts fast to new software and workflows.
BTECH - Information Technology - Guru Nanak Institute of Technologies (2010-08 - 2014-06)
Secondary - Science - SSM, Jammu Public Higher Secondary School (2008-04 - 2010-03)
