Ankur Sharma

My name is Ankur. I live in Delhi . Currently working in Vaco Binary Semantic LLP ( on-site Google) for last 2 years as an Senior Analyst.

Roles & Responsibility:

 Monitor real time queues and identify high risk transactions within the business portfolio.

 Observe transactions to identify fraudulent activity such as account risk.

 Identify fraudulent transactions and cancel them from further processing.

 Resolve queued transactions within the service level agreements to reduce potential revenue losses.

 Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.

 Ensure confidentiality of all information collected during investigation.

 Determine existing fraud trends by analyzing accounts and transaction patterns.

 Identify system improvements to prevent fraudulent activities.

 Recommend anti-fraud processes for changing transaction patterns and trends.

 Recommend new software tools used for fraud detection, prevention, and reporting activities.

 Generate suspicious activity reports and risk management reports for Managers.

 To conduct audits as per defined guidelines and sampling for transaction monitoring

 To create and publish regular audit reports with management and clients (daily, weekly, monthly)

 To identify process gaps, work with respective teams to fix gaps

 Conduct Refresher sessions for Agents to improve Quality.

 Lead error calibration sessions with internal or external stakeholders

 To drive process improvement initiatives.

 To conduct Quality related trainings, when needed

 Fully engage in team communication and, on occasion, provide guidance to team as appropriate.

Roles & Responsibility:

 Monitor real time queues and identify high risk transactions within the business portfolio.

 Observe transactions to identify fraudulent activity such as account risk.

 Identify fraudulent transactions and cancel them from further processing.

 Resolve queued transactions within the service level agreements to reduce potential revenue losses.

 Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.

 Ensure confidentiality of all information collected during investigation.

 Determine existing fraud trends by analyzing accounts and transaction patterns.

 Identify system improvements to prevent fraudulent activities.

 Recommend anti-fraud processes for changing transaction patterns and trends.

 Recommend new software tools used for fraud detection, prevention, and reporting activities.

 Generate suspicious activity reports and risk management reports for Managers.

 To conduct audits as per defined guidelines and sampling for transaction monitoring

 To create and publish regular audit reports with management and clients (daily, weekly, monthly)

 To identify process gaps, work with respective teams to fix gaps

 Conduct Refresher sessions for Agents to improve Quality.

 Lead error calibration sessions with internal or external stakeholders

 To drive process improvement initiatives.

 To conduct Quality related trainings, when needed

 Fully engage in team communication and, on occasion, provide guidance to team as appropriate.

I had completed my graduation in 2020 from Institute of hotel management college which is a State Government College in haryana.