Ankush Ajmera

Revenue Assurance leader credited with USD 100M+ in cumulative revenue leakage prevented and recovered across telecom and mobile financial services operators in Africa, the Middle East, SE Asia, Latin America and India. Builds and owns end-to-end revenue assurance frameworks covering the complete revenue process from transaction origination through to cash receipt — mediation, rating, billing, invoicing, collections and revenue-to-GL reconciliation. Designs system controls, automation and reconciliation procedures for revenue leakage detection and prevention with embedded fraud triggers; defines and tracks revenue efficiency, accuracy and recovery KPIs for CFO, audit committee and board reporting.

Partners with Finance, IT, Billing and Operations to align financial and operational data, and with internal audit to strengthen internal financial controls over all income channels.

Headline results: USD 100M+ leakage prevented and recovered · USD 25M+ saved and 82% fraud false-positive reduction on EY's first telecom RA managed service · 45% FTE reduction and 70% productivity uplift from automated revenue controls · ~3M-subscriber BSS billing transformation, zero unplanned downtime on HLR/CRM migration.

Associate Director at Grant Thornton Bharat LLP (2024-04 – Present)

Governance, Risk & Oversight

• Design and review revenue and financial control frameworks for telecom and diversified clients — internal financial controls (IFC) and risk and control matrices aligned to COSO principles and IIA standards, with control ownership, tolerances and exception handling defined end to end.
• Lead risk-based reviews across the revenue and cost chain, quantifying leakage exposure and presenting recovery recommendations and remediation tracking to senior management and audit committees.
• Lead a multi-year Government of India PMO mandate supporting Secretary-level decision-making on programme progress and fund utilisation across 8 operational verticals; coordinate 40+ professionals.
• Coach 50+ professionals on telecom revenue analytics and SQL-based control testing; build Africa and Middle East delivery capability (USD 200K+ pipeline). Published thought leadership on India telecom transformation (Voice and Data, Dec 2024).

Senior Manager at Ernst & Young LLP (2011-10 – 2024-04)

• Implemented EY's first telecom Revenue Assurance managed service (Myanmar) covering end-to-end revenue chain controls, reconciliation and governance — delivering USD 25M+ in savings and loss-avoidance and an 82% cut in fraud management false positives.
• Designed and automated primary and secondary controls across prepaid, postpaid, enterprise and mobile money revenue streams with embedded fraud detection triggers; 45% FTE reduction and 70% productivity uplift.
• Delivered statutory revenue assurance audit support for the largest African telco (Nigeria, Ghana) covering controls over mobility, fixed-line and mobile money revenue, with integrated fraud risk reviews.
• Led post-migration risk assessment and RAFM control enhancement for one of the largest MNO-led mobile money transformations (Uganda), strengthening billing accuracy and settlement integrity.
• Led full-cycle internal audits across P2P, L2C, O2C, AML/CFT, sales and distribution and customer experience for a leading African telco across retail and enterprise segments.
• Re-engineered billing, collections, dunning and revenue reporting processes for telecom clients in India, Africa and Myanmar, aligning operational and financial system data; conducted RPA assessments for a Latin American operator (El Salvador).
• Led PMO for a ~3M-subscriber BSS billing platform transformation (largest Philippines telecom) covering 3-year strategy, master data cleanup and 30+ teams; and HLR/CRM migration assurance for an African operator with zero unplanned downtime.

Senior Consultant at Protiviti Consulting (2009-11 – 2011-10)

• Designed credit control policies and procedures for a leading Kuwait telecom operator; conducted revenue assurance and credit control reviews across mobility segments for Zain Africa (Nigeria, Tanzania, Zambia).

MBA in Marketing and Strategic Management – La Trobe University

B.Tech in Electronics and Telecommunication – Amity University