Ankush Dhiman

Doctoral researcher in aviation and tourism management with an M.B.A. in Travel and Tourism and UGC-NET qualification (twice). Doctoral thesis on the impact of low-cost carriers on Indian civil aviation. Author of fourteen peer-reviewed journal articles and two book chapters. Teaching experience as Guest Faculty and Assistant Professor, supported by five years of applied industry exposure in airline customer service and tour operations.

Guest Faculty - Sant Longowal Institute of Engineering and Technology (SLIET) - Longowal

• Delivered lectures and mentored students across tourism and management subjects.
• Supported curriculum delivery, internal assessment and student evaluation.
• Contributed to departmental academic activities, institutional events and outreach programmes.

Assistant Professor - Desh Bhagat University - Mandi Gobindgarh

(9 months)

• Taught undergraduate and postgraduate courses in tourism and hospitality management.
• Guided student projects and contributed to departmental academic planning.

Travel Consultant - Antilog Vacations

(20 months)

• Planned tour packages, prepared itineraries and managed end-to-end client servicing.
• Handled domestic and international bookings, supplier coordination and customer queries.

Customer Service Executive — Jet Airways Process - Concentrix Daksh

(18 months)

• Managed airline reservations, ticketing, reissues and passenger query resolution.
• Maintained service-level compliance and customer satisfaction targets in a high-volume process.

Trainee - APJ Tours & Travels Pvt. Ltd.

(2 months)

• Trained in airline ticketing, tour operations and travel documentation.

Doctor of Philosophy - Management - Sant Longowal Institute of Engineering and Technology (SLIET) (2020-11 - 2026-10)

UGC-NET Qualified - Tourism Administration & Management - University Grants Commission

M.B.A. - Travel and Tourism Management - Central University of Himachal Pradesh

B.Com. - Himachal Pradesh University

Senior Secondary - H.P. Board of School Education

Secondary - H.P. Board of School Education