Ankush Lagwal

Results-driven Hospitality and Facility Management professional with over a decade of experience, specializing in Housekeeping Operations, Pre-opening projects, and Property Handovers. A proven leader adept at managing large, diverse teams (up to 300+ staff), optimizing multi-million-room portfolios, and standardizing operational workflows. Strong expertise in budgeting, cross-functional coordination, and implementing Planned Preventive Maintenance (PPM) to achieve exceptional client satisfaction

Assistant Housekeeping Manager - Sayaji Hotel Indore - Indore

(2025-11 - 2026-03)

• Assist the Executive Housekeeper on daily operations to ensure maintenance, hygiene, cleanliness, and ambiance of all areas under organizational standards.
• Assist the Executive Housekeeper in implementing upgraded quality systems and procedures.
• Conduct regular inspections of guest rooms and public areas to maintain high cleanliness standards.
• Maintain records of housekeeping operations, including staff performance, room inspections, and inventory management.
• Assist in preparing performance evaluations and identifying training needs.
• Motivate staff to maintain high standards and collaborate with management to improve operational standards.
• Prepare housekeeping budgets and monitor expenditure within financial limits.
• Address guest complaints and implement immediate corrective actions.
• Examine rooms, lounge areas, and stairways to maintain safe and aesthetically appealing standards.

Assistant Housekeeping Manager - Sobha Realty – Latinum Facility

(2025-02 - 2025-10)

• Successful Property Handover: Managed and successfully delivered "The Crest" (Sobha Project) featuring 1,500+ rooms to clients.
• Pipeline Management: Currently overseeing and planning operations for five upcoming Sobha development projects.
• Team Leadership: Supervised a workforce of 300+ staff, ensuring seamless daily housekeeping and facility operations.
• Cross-Functional Coordination: Collaborated closely with the Property Manager, Civil, Quality, and Tech teams to streamline handovers.
• Quality Assurance: Partnered with QA/QC and Quality Teams to rigorously inspect rooms prior to final client handover.
• Financial Management: Prepared and managed monthly and annual housekeeping operational budgets.

Sr. Housekeeping Supervisor - Flora Deluxe Apartment - Dubai, UAE

(2024-05 - 2025-01)

• Spearheaded housekeeping operations for 183 serviced apartments, directly supporting the Department Manager.
• Led, motivated, and scheduled a dedicated team of 39 housekeeping staff members.

Housekeeping Supervisor - Pullman Dubai Creek City Centre – Hotel & Residences - Dubai, UAE

(2016-10 - 2024-01)

• Oversee daily operations for 133 serviced apartments, leading a team of 20 staff, alongside coordinating the management of 317 hotel rooms.
• Effectively managed a diverse hospitality team of 50+ members across hotel and residential wings to drive unified service standards.
• Championed the comprehensive Room Planned Preventive Maintenance (PPM) project, maintaining a 90% annual success rate.
• Streamlined payroll workflows through Maestro, resulting in zero-error processing and full compliance with company policy.
• Handled specialized vendor management, including scheduling guest room pest control and monitoring florist landscape area invoices/PRs.

Room Attendant / Senior Room Attendant - Hyatt Regency / Park Inn - Ludhiana & Amritsar, India

(2015-08 - 2016-10)

• Contributed to the successful pre-opening phase of the 89-room Park Inn property, including mock-up room setups and contractor show-rounds.
• Maintained highly stringent cleanliness and hygiene benchmarks for guest bedrooms within strict timelines.

Bachelor's Degree - Hotel Management - Gautam Institute (2012-08 - 2015-08)