Ankush Sharma

I desire to take up the challenges, possibilities and dynamic environment in the face of growing commercialization and specialization. I am open for learning new skills, development and can adapt to changes in environment quickly.

Branch Banking Head - Shivalik Small Finance Bank

(2025-01)

Handling customer customers, due diligence banking operations, AML, risk Management

• Oversee full branch operations, ensuring regulatory compliance and operational efficiency across all banking functions.
• Lead a team of operational and front-line staff, ensuring delivery of high-quality customer service and adherence to daily process SLAs.
• Perform operational due diligence including KYC/AML checks, internal control reviews, and transaction monitoring to mitigate risk.
• Implement risk management procedures including transaction alerts, suspicious activity reporting, and fraud prevention protocols.
• Coordinate branch audits and regulatory inspections; implement corrective actions based on audit findings.
• Drive operational process improvements to minimize errors and enhance turnaround time for customer service.
• Manage end-to-end loan operations from origination to disbursement and recovery with complete documentation review.
• Maintain records of inward/outward remittances, customer communication, and MIS reporting as per compliance norms.
• Conduct regular training sessions for staff on compliance, customer service standards, and operational procedures.

Senior Deputy Manager - DCB Bank Limited

(2021-04 - 2025-01)

Worked in Emerging Enterprise Unit. Handling customer service, new acquisition and banking operations

• Handled the above operations as a Team Leader & involved in following operations activities.
• Conducting KYC analysis of Corporate Accounts.
• Account Opening –Loan, Saving, Deposits, Checking A/c
• Facilitating disbursement of new loan to clients
• Ensuring delivery of Loan Rollover, Interest due reminder, Interest rate fix in hands of client.
• Recovery of Interest & principal amount from customer & execute Interest Run & interest reset in the system.
• Make payment to overseas banks through SWIFT.
• Reviewing accounting records and verifying all financial transactions of the bank
• Inspecting the safety of bank's vaults and checking all business activities regularly
• Worked and achieved bank's annual goals and financial regulations

Deputy Manager - HDFC Bank

(2019-09 - 2021-04)

Worked in Retail banking group. Handled High Net worth Portfolio Customer and Branch operations

• Dealing with Saving Bank A/c's, Current Deposit A/c's & giving guidance, information to customer
• Ensure complete KYC documentation with adherence to KYC standards & timely disburse the loan.
• Timely processing of transactions & tracking suspicious transactions of customer.
• Handling Fixed Deposit Section & giving information about ROI, Tenure to client & also fill up 15G/15H from customer.
• Ensure compliance with the KYC policies and procedures of the Bank as stipulated from time to time
• To provide quick response to customer queries & gain customer confidence.
• Servicing the client for Retail Asset products like Personal loan, Home Loan, Auto Loan, Commercial Vehicles loan, loan against gold.
• Handling Cash Counter of the Bank & daily updation of vault register

Customer Service Manager - Vodafone IDEA Limited

(2017-03 - 2019-09)

Handled the query of the customers regarding the Mobile Connections

• Handled the cash transactions of the Authorized Store.
• New acquisition of the Prepaid and post Paid Connections
• Providing customer service to the customers
• Meeting all the KPIs.

Senior Team Member - Royal Bank of Scotland (RBS) Business Services Private Ltd

(2015-02 - 2016-12)

Handled the customer queries of International customers through chat

• Provide customer service to the HNI customer of the Bank through online chatting
• Handled a team as an SME (Subject Matter Expert) and provide training to the new associates regarding the products.
• Audit the accounts of the customers and submit reports to the supervisor.

Customer Service Representative - BA Continuum India Pvt Ltd (Bank of America)

(2011-12 - 2015-02)

Handled the American HNI customers

• Provide customer service to the HNI customer of the Bank through online chatting
• Handled a team as an SME (Subject Matter Expert) and provide training to the new associates regarding the products.
• Audit the accounts of the customers and submit reports to the supervisor.

Bachelor's Degree - Taxation and Procedure - Maharaja Agrasen Degree College Jagadhri (2010)

Senior Secondary School Certificate - D.A.V. Public School, Saharanpur (2007)

Secondary School Certificate - D.A.V. Public School, Saharanpur (2005)