DEPUTY MANAGER CORPORATE OPERATION- GENERAL INSURANCE - HDFC ERGO - BHANDUP
(2022-09)
Operations professional with 2 years of experience in policy issuance for marine, property, and engineering insurance. Expertise in documentation, and maintaining <24 hours TAT with 95% accuracy.
- Coordinated with underwriting and sales team for high values engineering, marine, and property projects.
- Maintained TAT tracker and followed up with brokers and underwriter team for pending documents, improving release time should be within the timeline.
- Ensured KYC, PAN, GSTIN, and CKYC validation for all policies as per AML guidelines.
DEPUTY MANAGER CORPORATE OPERATION- GENERAL INSURANCE (HNI CUSTOMER PORTFOLIO) - HDFC ERGO - BHANDUP
(2022-09 - 2024-12)
- Managed HNI customer portfolio (health & motor insurance).
- Support VRMs in resolving client queries via calls & emails, ensuring end-to-end case resolution.
- Monitored and assigned customer queries & departmental emails on an hourly basis for timely closures.
- Liaised with multiple departments to expedite priority / TAT cases and ensure customer satisfaction.
- Coordinated with product teams to enhance offerings for better customer experience.
- Prepared and collated reports to track pending cases and escalate delays.
CUSTOMER SERVICE EXECUTIVE - ABBOTT PHARMACEUTICALS
(2021-12 - 2022-06)
- Handled queries of Medical Representatives (MRs) via calls, emails & chat, achieving 95% customer satisfaction.
- Consistently exceeded monthly resolution targets and escalated critical cases efficiently.
- Partnered with cross-functional teams to resolve complex MR issues.
- Organized monthly presentations and meetings for MRs with National Sales Managers.
LEGAL ASSISTANT - ADVOCATE OFFICE
(2020-01 - 2021-11)
- Assisted in drafting contracts, legal documents & court filings.
- Managed case files, documentation, and maintained accurate records.
- Coordinated with clients, lawyers, and stakeholders for case updates.
- Streamlined documentation process, improving efficiency & accuracy.
CUSTOMER SERVICE EXECUTIVE - TSS
(2019-01 - 2019-12)
- Handled customer inquiries and complaints via phone & email.
- Provided product knowledge, troubleshooting, and resolution support.
- Collaborated with internal teams to resolve escalations.
- Strengthened problem-solving and communication skills.
CUSTOMER SERVICE EXECUTIVE - EUREKA OUTSOURCING SOLUTIONS
(2017-09 - 2018-09)
- Processed life insurance applications, underwriting, and claims.
- Verified policyholder information, ensuring accuracy & compliance.
- Consistently exceeded productivity & quality benchmarks.
- Developed strong analytical and issue-resolution skills.
