Process Developer
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As a results-driven professional with a strong background in team management and operations, I excel at aligning team goals with organizational strategies. I am adept at monitoring KPIs, streamlining processes, and fostering a collaborative environment to enhance efficiency and productivity. With a focus on customer satisfaction, I resolve escalations promptly while driving improvements in service delivery.
My leadership style emphasizes mentorship, open communication, and recognition of high performance, ensuring sustained team success.
Collaborated with the Business Development team in evaluating and analyzing potential improvement opportunities.
Ensured that the customer service teams delivered high quality performance
Responsible for day-to-day help desk operations including ticket prioritization, tracking, and timely resolution, as well as technical support to fellow agents
Bachelors in management studies from St. Francis Degree College for Women
