Anshika Singh

IT Infrastructure & Support professional with 3 years of hands-on experience managing enterprise IT operations, service management tools, mobile device management, and rollout of business-critical systems. Strong ability to coordinate with OEMs, vendors, and cross-functional teams, ensuring secure, reliable, and scalable technology environments.

Officer – IT Infrastructure - Avenue E-Commerce Ltd.

(2024-10)

• Managing infrastructure, BCP readiness, and FMS operations across locations.
• Rollouts handled: CyberArk, ME SDP/UEM, Omnissa Workspace, AD360, SSP, Biomax, MDaemon, MailVault.
• Backend + frontend configuration of ME SDP & UEM including role-based access, automations and reports.
• Conducting DR drills and maintaining platform availability.
• Worked extensively on Biomax, MailVault, and MDaemon email platform.
• POC and implementation support for Netskope and Zscaler security products.
• POC done for SOTI MDM and evaluation documentation prepared.

IT Executive - Ideas Four Transformation

(2023-05 - 2024-10)

• Technical and network support across stores and projects (Shopper Stop, Avenue Ecommerce).
• Configuration and troubleshooting of handheld devices and multiple printer categories.
• OS installation, remote support, application troubleshooting, and hardware maintenance.
• Network monitoring using Forti Manager and OpManager.
• Worked on ME SDP, ME MDM, Biomax and Workspace including device grouping and policy deployments.

BCA - Bachelor of Computer Application - DR. BMN College of Home Science

HSC - M.M.P. Shah College

SSC - Shree Narayan Guru High School