Anshu Das

To serve the company my fullest capabilities taking up challenging assignments, enhancing interpersonal skills, sincerity, team spirit and diligence at workplace that would lead to the fulfilment of personnel and corporate goals.

Shree chetanya enterprise: DTDC partner (2026-05 – Present)

Pace Sector PVT LTD

• Delivered exceptional customer support through multiple communication channels, ensuring prompt and accurate resolution of customer queries.
• Resolved customer complaints by conducting root cause analysis and providing timely, customer-centric solutions while maintaining high satisfaction levels.
• Managed high-volume customer interactions while consistently meeting defined Service Level Agreements (SLAs) and quality benchmarks.
• Collaborated cross-functionally with internal teams to expedite issue resolution and enhance the overall customer experience.
• Maintained comprehensive customer records and interaction logs within CRM systems, ensuring data accuracy and service continuity.
• Educated customers on products, services, policies, and processes, enabling informed decision-making and increased service adoption.
• Identified recurring customer concerns and recommended process improvements to optimize service efficiency and elevate customer satisfaction.
• Managed the end-to-end recruitment lifecycle, including sourcing, screening, interviewing, offer management, and on boarding.
• Partnered with hiring managers to understand workforce requirements and deliver quality talent within defined timelines.
• Conducted candidate assessments, coordinated interviews, and managed salary negotiations and offer rollouts.
• Maintained candidate pipelines, recruitment data, and ATS records while tracking key hiring metrics and reports.
• Executed background verification and on boarding activities, ensuring compliance with organizational policies and procedures.
• Fostered a positive candidate experience through effective communication, stakeholder collaboration, and employer branding initiatives.

Sales Executive at Bajaj Finance energizer process

B.A in Progg – Ignou

12th – UP Board

10th – UP Board

CCC – NIELIT