MBA Finance and Marketing professional
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Firm determination, learning, grasping, new ideas are my attributes. Highly motivated, proactive and tendency to develop acumen in every aspect of work are the qualities which always have and will help me to achieve my goal.
To work and grow with an organization sharing the common aspirations and values, where every day, there is satisfaction of contribution and learning.
Seeking a challenging position that offers me generous opportunities to explore and outshine while accomplishing personal as well as organizational goals.
--Quality Analyst role in Market Research process, GSTN process & Maruti process---
i. Transactional Call Quality for a. "voice based processes"--- prospecting, complaint escalations-ticketing, b. "chat based process"--- complaint ticketing c."email based process"--- complaint ticketing & complaint management.
ii. Employed 7 quality tools including Check-list, Histogram, Pareto Analysis, RAG Analysis, 5 Why Analysis, SPC-Control Charts towards representation of quality attributes of the process.
iii. Coaching, feedback and training activities conducted including training NHT batches, preparing dip-check and monthly pkt quiz questionnaire for assigned lobs and sub-lobs.
iv. RCA, Client Super Audits and agent performance monitoring using single performance attribute CSAT, Quality/AHT score, WOW Call, Bottom Quartile Identification.
v. Live Barging and Side barging into primary research studies in CATI, CABI and VPN studies.
vi. Statistical analysis using Regression analysis and CHAID Analysis to determine Customer Perception and Customer Satisfaction in primary market research studies.
--Wealth manager role for 1.2 years into distribution of financial products.
--Direct marketing role towards promotion and branding of six new brands in Cardiology, Diabetology, Neurology and Psychiatry divisions in NCR.
--Marketing content writing in formats SEO description, Category description, Product description, Catalogue writing
--Non scientific medical writing for Infertility and IVF medical treatment.
--CCE assignment into chat based role in order management for E-commerce process.
--Quality Analyst role in Market Research process, GSTN process, Maruti process and Best buy process---
i.
Quality for a. "voice based processes"--- prospecting, complaint escalations-ticketing, b. "chat based process"--- complaint ticketing c. "chat based process"--- Ecommerce Sales d. "email based process"--- complaint ticketing & complaint management.
ii. Employed 7 quality tools including Check-list, Histogram, Pareto Analysis, RAG Analysis, 5 Why Analysis, SPC-Control Charts towards representation of quality attributes of the process.
iii. Coaching, feedback and training activities conducted including training NHT batches, preparing dip-check and monthly pkt quiz questionnaire for assigned lobs and sub-lobs.
iv. RCA, Client Super Audits and agent performance monitoring using single performance attribute CSAT, Quality/AHT score, WOW Call, Bottom Quartile Identification.
v. Live Barging and Side barging into primary research studies in CATI, CABI and VPN studies.
vi. Statistical analysis using Regression analysis and CHAID Analysis to determine Customer Perception and Customer Satisfaction in primary market research studies.
--Wealth manager role for 1.2 years into distribution of financial products.
--Direct marketing role towards promotion and branding of six new brands in Cardiology, Diabetology, Neurology and Psychiatry divisions in NCR.
--Marketing content writing in formats SEO description, Category description, Product description, Catalogue writing
--Non scientific medical writing for Infertility and IVF medical treatment.
--CCE assignment into chat based role in order management for E-commerce process.
MBA Finance and Marketing from Lovely Professional University, Phagwara, Punjab
