Anshuman Singh

Results-driven Operations & Service Management professional with 9+ years of experience in Asset Management, Distributor/Partner Support Operations, Service Delivery, Data Validation, Stakeholder Management, Escalation Handling, and Operational Planning. Experienced in supporting global clients across US and Canada locations, coordinating cross-functional teams, managing onboarding activities, maintaining operational trackers, and ensuring service quality and data accuracy. Strong expertise in reporting, process governance, client communication, and Microsoft 365 tools.

Lead Analyst – IT Operations & Asset Management - HCL Technologies Ltd

(2021-05)

• Managed Asset Management operations for Xerox project ensuring inventory accuracy and governance.
• Supported client escalations and ensured timely closure through stakeholder coordination.
• Prepared and validated operational data as per client requirements before reporting and execution.
• Worked with global stakeholders across US and Canada locations.
• Maintained centralized trackers and delivered weekly/monthly operational planning.
• Conducted team meetings, progress reviews, and action tracking.
• Coordinated onboarding and operational enablement activities.
• Managed reporting, dashboards, and service metrics for leadership visibility.
• Proactively identified operational risks and escalated bottlenecks.
• Ensured data quality, compliance, and process adherence.
• Collaborated across multiple teams to improve service delivery and business outcomes.
• Supported account managers with operational workload planning and execution.

Team Lead – IT Operations & Help Desk - Eagle Information Systems (P) Ltd

(2020-10 - 2021-05)

• Managed IT service operations and escalations.
• Coordinated client communication and asset governance.
• Delivered SLA and performance reporting.

Service Coordinator – IT Asset & Service Operations - Team Computers Pvt Ltd

(2016-09 - 2020-10)

• Managed IT assets and service operations.
• Handled onboarding/offboarding workflows.
• Supported client reporting and compliance.

B.Tech - Computer Science