Ansiya K

Dedicated and detail-oriented professional with over 3 years of experience in customer support and content moderation. Skilled in handling dispute resolution, maintaining quality standards, and ensuring compliance with company policies. Seeking an opportunity in a dynamic organization where I can contribute to operational excellence while enhancing my professional growth.

Content Moderator at Concentrix (2024-12 – Present)

• Reviewed and moderated user-generated content in accordance with company guidelines.
• Ensured platform safety and compliance with community standards.
• Identified policy violations and escalated critical cases when required.
• Maintained productivity and quality benchmarks consistently.

Customer Support Executive at Teleperformance (2022-01 – 2024-04)

• Handled customer disputes efficiently through voice and backend processes.
• Investigated and resolved transaction-related issues while ensuring policy compliance.
• Maintained high accuracy and quality standards in documentation.
• Coordinated with internal teams for effective resolution of escalated cases.

Bachelor's Degree – Delhi University (2020 – 2023)

Master's in English in English – IGNOU (2023-07 – 2025)