Ansnd R

Seeking a challenging position in Operational services, where I can inherent my communication, interpersonal skills and handle challenging assignments in globally competitive environment.

Team Lead WFM-MIS at Chola mandalam Finance HO (Present)

Handling MIS Reports, RTM, Scheduling & Capacity Planning, Team Handling, Billing.

• Client co-ordination and follow up for various MIS requirements
• Delivering the weekly and monthly review reports on Operational for both External and internal stakeholders
• Providing the Ad-hoc reports to the operation team on timely manner
• Providing the Performance with multiple dimensions like Agent, TL, AM, AON and Process level Performance to deep analysis
• Publishing the Daily /Weekly / Monthly - Agent Performance on the KPI Metrics and the other critical metrics
• Maintaining Agents Attendance for their Salary Payout
• Scheduling the Manpower as per the Client Requirement
• Analyzing team and agent wise performance parameters
• Data and trend analysis
• Analyzing Repeat calls agent wise top contributing products etc

Ison BPO

Sriram value

Hinduja Global Solutions

First source solutions LTD

Dip (ECE) in Electronics and Communication Engineering – SKAP College (2009)

H.S.C – OVC higher secondary school (2006)

S.S.L.C – OVC higher secondary School (2004)