Antara Maity

Results-driven professional with 1 year and 18 days of experience in customer support and sales at Tech Mahindra. Demonstrated expertise in both inbound and outbound sales, with a focus on effective communication and problem resolution. Advanced to an analyst position at R1RCM, concentrating on revenue cycle management and accounts receivable for US operations. Currently enhancing financial performance in healthcare revenue cycles at Access Healthcare, previously Pacific Pvt Ltd.

Executive at Accesshealthcare Pvt Ltd. (2025-04 – Present)

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

Analyst at R1RCM Global Private Limited (2024-05 – 2025-03)

• Analyzed accounts receivable aging reports thoroughly to detect delinquent accounts and enhance prioritization of follow-up actions, facilitating timely resolution and optimizing cash flow.
• Orchestrated effective strategies to lower outstanding accounts receivable balances, facilitating improved claims settlement ratios and boosting collections within 48-hour timeframe.
• Employed in-depth understanding of healthcare billing and coding to decipher insurance remittance advices and successfully rectify claim denials.
• Engaged with billing, coding, and reimbursement teams in cross-functional collaboration to address challenging billing matters and improve revenue cycle operations.
• Formulated and sustained thorough documentation of all communications and actions taken, confirming compliance with organizational and regulatory mandates.
• Attended regular team meetings to review performance metrics, disseminate best practices, and formulate strategies for continuous process improvement initiatives.

Customer Support Associate at Tech Mahindra Limited (2023-03 – 2024-04)

I had a work experience of 1 year and 18 days as a customer Support Associate in Tech Mahindra.

• Proactively interact with customers to recommend products that best suits their tastes, interests and needs, achieving a more than 98% in customer satisfaction rate.
• Work collaboratively with a team of 15 other sales associate to devise strategic sales solutions to achieve and exceed the department's monthly, quarterly and yearly sales goals.
• Preserve up-to date knowledge and information about the latest products or upcoming releases to effectively, assist customers with various product related concerns by providing accumulate details.

B.Com – Delhi University (2022-01)

Intermediate – Govt. Girls Senior Secondary School No -2 (2019-01)

SSC – Govt. Girls Senior Secondary School No -2 (2017-01)