Executive at Accesshealthcare Pvt Ltd. (2025-04 – Present)
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Analyst at R1RCM Global Private Limited (2024-05 – 2025-03)
- Analyzed accounts receivable aging reports thoroughly to detect delinquent accounts and enhance prioritization of follow-up actions, facilitating timely resolution and optimizing cash flow.
- Orchestrated effective strategies to lower outstanding accounts receivable balances, facilitating improved claims settlement ratios and boosting collections within 48-hour timeframe.
- Employed in-depth understanding of healthcare billing and coding to decipher insurance remittance advices and successfully rectify claim denials.
- Engaged with billing, coding, and reimbursement teams in cross-functional collaboration to address challenging billing matters and improve revenue cycle operations.
- Formulated and sustained thorough documentation of all communications and actions taken, confirming compliance with organizational and regulatory mandates.
- Attended regular team meetings to review performance metrics, disseminate best practices, and formulate strategies for continuous process improvement initiatives.
Customer Support Associate at Tech Mahindra Limited (2023-03 – 2024-04)
I had a work experience of 1 year and 18 days as a customer Support Associate in Tech Mahindra.
- Proactively interact with customers to recommend products that best suits their tastes, interests and needs, achieving a more than 98% in customer satisfaction rate.
- Work collaboratively with a team of 15 other sales associate to devise strategic sales solutions to achieve and exceed the department's monthly, quarterly and yearly sales goals.
- Preserve up-to date knowledge and information about the latest products or upcoming releases to effectively, assist customers with various product related concerns by providing accumulate details.
