Anto Aroshini

I bring 4+ years of experience in project management, documentation, and web application testing, with strong practice translating complex technical workflows into clear instructions for users and teams. I collaborate closely with developers and support, document test cases and bugs, and am growing my skills in SaaS documentation, API content, and Agile-focused writing.

Customer Support Executive & Tester - Teamwork APAC PTE LTD

(2025-07)

• Provided customer support for a web-based corporate secretarial compliance tool and documented clear responses to recurring product questions and workflows.
• Captured, organized, and updated knowledge about common issues and resolutions to support internal and client-facing documentation needs.
• Documented test cases for new and existing product features and recorded reproducible bug reports for the development team.
• Collaborated with developers to clarify expected behavior, verify fixes, and improve overall product quality based on user-reported issues.

Project Manager - Newgen Knowledge Works

(2013-07 - 2014-07)

• Managed end-to-end publishing projects, coordinating schedules and deliverables to meet strict client deadlines.
• Interacted directly with authors and client stakeholders to gather requirements, clarify expectations, and resolve content-related concerns.
• Oversaw editorial and production workflows to ensure accurate, high-quality output aligned with client style and quality standards.
• Acted as liaison between clients and internal teams, translating client feedback into clear, actionable instructions for production staff.
• Contributed to meticulous publishing work that was acknowledged in the editorial credits of the book "Polymer Translocation" by M. Muthukumar.

Project Manager - SPi Global Pvt. Ltd

(2010-05 - 2011-06)

• Managed timelines, scope, and client communication across multiple publishing projects to ensure on-time, high-quality delivery.
• Monitored production progress and coordinated with internal teams to resolve issues and maintain adherence to client specifications and style guidelines.
• Trained team members in domain processes and documentation standards to promote consistency and quality across projects.

Project Manager - SPi Global Pvt. Ltd

(2016-11 - 2017-11)

B.Tech - Instrumentation & Control Engineering - Sri Manakula Vinayagar Engineering College (2009-05)

B.Ed - Mathematics & Science - Pope John Paul College of Education (2021-05)

Higher Secondary Certificate (H.S.C) - St. Joseph of Cluny Government Higher Secondary School (GHSS) (2005-05)

Secondary School Leaving Certificate (SSLC) – Matriculation - St. Joseph of Cluny Government Higher High School (GHHS) (2003-05)