Anu Sha

Network Technical Specialist (Tier 2.5 / Verizon Project) at HCL Technologies (2024-02 – Present)

Lead change execution and automation infrastructure tasks across global sites, using Python and Ansible to push programmatic router and switch configurations.
Author and validate automated Method of Procedure (MOP) playbooks for high-risk network upgrades, including core network and OS updates.
Formulate rigorous backout and rollback strategies for all high-risk implementations, eliminating deployment-induced outages during complex routing modifications.
Lead post-change validation testing loops, executing end-to-end trace routes, application connectivity verifications, and interface monitoring immediately following maintenance window closures.
Collaborate with application owners and database teams during weekend maintenance cutovers to ensure security rules and policy definitions perfectly match application dependency requirements.

Engineering III Consultant – Network Assurance at Verizon (2018-07 – 2024-01)

Managed large-scale infrastructure refresh activities, staging and deploying Cisco Nexus, Juniper routers, and enterprise-grade Access Points, leveraging scripting to back up legacy configurations prior to cutover.
Executed critical change requests via automation, building scripts to modify configuration.
Supported 100+ enterprise clients with deep-dive Network Performance Analysis reports, utilizing Python data parsing to aggregate bandwidth utilization trends and justify SD-WAN migration paths.
Led live troubleshooting and migration calls with global client's diagnostic routines to quickly isolate severe latency, packet drop, and routing degradation issues during change windows.
Engineered configuration modifications for complex QoS policies and line rate traffic shaping to ensure network readiness before deploying new enterprise-wide VoIP and video conferencing systems.
Successfully executed complex hardware de-provisioning and migration paths, transitioning active workloads from legacy Cisco switches/routers to high-density switch/routers with zero business disruption.

Network Administrator at Wipro Technologies (2014-12 – 2018-06)

Served as the Primary Network Representative at Change Advisory Board (CAB) meetings, defending technical deployment plans, outlining risk assessments, and securing peer approvals.
Onboarded RMA routers, switches, and Access Points, building customized staging-layer configurations and standardizing SOPs for seamless site deployment.
Coordinated with Tier-1 ISPs (AT&T, CenturyLink, Level 3, Verizon) to track MPLS/VPN circuit performance, manage vendor-side upgrades, and perform Root Cause Analysis (RCA) on outages.
Managed the assignment and organization of network resources across various subnets via IPAM platforms, keeping Visio schematics completely synchronous with production shifts.
Implemented custom VLAN extensions and access port modifications to support large-scale office desk re-allocations and enterprise IP printer onboarding projects.
Crafted step-by-step wireless implementation runbooks for client onboarding, covering customized guest portal configurations, unique corporate SSID broadcasts, and secure AAA access keys.

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