Computer Teacher - Teoler High School
(2022-07)
Planning and delivering engaging computer lessons, managing classroom behavior and maintaining a safe and organized computer lab. Assessing student progress, providing feedback and troubleshooting computer issues. Helping students to develop digital literacy.
- Planning and developing lesson plan: creating lesson plans that align with the curriculum and cater to different learning styles and needs.
- Teaching and instructing students: delivering lessons on computer hardware, software, and basic computer skills as well as more advanced topics like digital literacy.
- Developing instructional materials: creating or adapting teaching materials, including worksheets, presentations, online resources and data management.
- Managing classroom behavior and computer laboratory: maintaining a positive and productive environment by addressing student behavior issues by enforcing classroom rules.
Senior Program Manager - Students' Relief Society
(2011-07 - 2022-06)
Worked with multiple clients including World Bank, Sir Dorabji Tata Trust, Rastriya Mahila Kosh, GOI, Ministry of Drinking Water & Sanitation (GOI), Ministry of rural Development (GOI), Un Habitat.
- MIS Reports
- Prepare Research based & monitoring reports
- Prepare activity-based report
- Monthly reporting
Infrastructure Management Associate - Tech Mahindra
(2010-12 - 2011-04)
Working in a team of twelve engineers, responsible for diagnosing reported devices [Cisco router] on raised incidents by the 1st level, i.e., service desk, for WAN side troubleshooting. Also responsible for proactively monitoring and raising incidents for the customer HBOS. Diagnosing the reported device of HBOS, management of inventory etc. Also imparting process training to the new joiners of the team.
- Proactively monitoring alarms for the customer HBOS.
- Raise incidents for validated correct alarms and diagnose the affected device.
- Diagnose reactively raised incidents.
- Diagnosing incidents which include troubleshooting ADSL/Leased Line circuits, with ATM/Frame Relay encapsulation. IP Routing Protocols like BGP, OSPF, EIGRP and RIP version1 and version 2.
- Escalate/refer incidents to respective teams for resolution based on defined metric and agreed service levels.
- Contributing to problem identification by Identify repeating problems and escalating it to appropriate teams.
- Keep customer informed on incident/request status and progress as per defined norm or service level requirements.
- Controlling the complete ticket life cycle raised for HBOS.
- Register and prioritize Incidents and Service Request as per defined metrics and service level requirements.
- Implementing the quality methodologies in Monthly TIS review report for the process. Adhering to Activity workbook, Operational manual, Delivery Reports, ITSM Scoping, Service Plan, and Utilization Reports, Failure mode & effect analysis (FMEA) and KPI documents.
- Helping team members in preparing KEDB.
- Mentoring team members on the process ITIL documents and assuring compliance within the team by adhering to them.
- Handling Weekly and monthly review calls with BT functional managers.
- Preparing KEDB and sharing common issues within the team.
Project Engineer - Wipro Technologies
(2007-07 - 2010-09)
Worked on multiple projects with responsibilities in network support, 2nd line diagnostics, and data control management. Working with a leading financial organization and telecom service providers.
- Proactively monitoring GTAC and Euclid Applications.
- Raising, diagnosing and resolving problem tickets.
- Preparing Daily health check for both the applications.
- Preparing Weekly as well as monthly report and providing them to the managers for further analysis.
- Providing training to the new joiners.
- Interacting with the customer as and when required via mail or call.
- Preparing process related documents and updating them with new information as and when required.
- Attended the As400 training to expedite knowledge.
- Analyzing process requirement and comparing resources available within the organization environment to raise new requests and get in par for the expected service level delivery in production period.
- Received appreciations from Customer for efficient working without missing any SLA.
