Anuj Kumar

Believe in working hard, sincerely and satisfactorily. I want to give my best to the organization I am working with. I will utilize the resources to their utmost potential so that my organization prospers.

Service Centre Engineer - Samsung

(2011-12 - 2014-07)

Mobile Service Centre - Sony

(2014-07 - 2015-01)

Apple Service Centre - B2X

(2015-02 - 2017-10)

iPhone Service Engineer - Cashify

(2018-11 - 2020-12)

Mobile Service Engineer - Zobox

• 1000+ call volume every month
• Currently working with 10 members in service center
• Managing the service center, Co-ordination with all engineers, development and implementation the idea for smooth working & Maintaining& Enhancing the spare parts
• Handling KPI and coordinating with companies ASM &RSM and Each and every representative of the company
• Replying on every conversation through email or face to face discussion
• Responsible for Service Center process
• Maintain & achieve KPI ( RWR,TAT.PBA Consumption)
• Coordinating with Accounts on over dues & logistics with regards to dispatch of spares to maintain
• Implementing of the system & ENR (Exchange & Refund) process for the smooth working of the service center
• Responsible for service center operations & their ROI in area, handle Claim process, Audits
• Training Provide to dealer & his employs regarding new models, software, features and application testing
• To maintain daily report and DOA Certificate
• Achieve customer satisfaction including dealers
• Responding to Customer correspondence (Phone & email ) requests, Complaints and queries efficiently, while maintaining accurate records and documentation

Diploma - Engineering - Hi-tech mobile technology

XII - NIOS Delhi